Caesars Entertainment
Market Engineer I-Horseshoe Baltimore
Caesars Entertainment, Baltimore, Maryland, United States, 21276
JOB SUMMARY
The Engineer will assist with implementation of new systems and problem solve for all existing IT processes and systems. DIRECTLY SUPERVISES (PLEASE LIST POSITIONTITLES):
None KEY JOB FUNCTIONS
Provide specialized technical problem solving and problem resolution skills Work with management and Enterprise IT to resolve complex business, computer system and data communication problems Install, upgrade and maintain gaming hardware & software products Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process Administer and control updates/changes to production programs, files and databases Recommend application design changes to management and Enterprise IT to maximize resources Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance Administer systems and tools to analyze and secure computer system programs and data base files to comply with audit and regulatory requirements Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements Assists in planning by communicating with project / product teams, clients and vendors Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies Recommends changes for improved system implementations/modifications Practices, and adheres to system management criteria and policies and procedures EDUCATION and/or EXPERIENCE
Highschool diploma/GED required Bachelor's degree in a computer science-related field or equivalent experience in multiple Host Platform technical support environment preferred Technical Certifications recommended QUALIFICATIONS
3+ years work experience in a technical support environment, supporting multiple high-end computer systems Comprehensive understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical systems, IT industry standards, as well as various types of computer terminal equipment Web Programming, scripting, and/or automation experience highly recommended WORKENVIRONMENT
Must be able to work independently Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to respond calmly and make rational decisions when handling employee conflicts Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Respond to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives Ability to speak distinctly and persuasively Must be able to read, write, speak, and understand English About us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don\'t perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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The Engineer will assist with implementation of new systems and problem solve for all existing IT processes and systems. DIRECTLY SUPERVISES (PLEASE LIST POSITIONTITLES):
None KEY JOB FUNCTIONS
Provide specialized technical problem solving and problem resolution skills Work with management and Enterprise IT to resolve complex business, computer system and data communication problems Install, upgrade and maintain gaming hardware & software products Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process Administer and control updates/changes to production programs, files and databases Recommend application design changes to management and Enterprise IT to maximize resources Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance Administer systems and tools to analyze and secure computer system programs and data base files to comply with audit and regulatory requirements Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements Assists in planning by communicating with project / product teams, clients and vendors Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies Recommends changes for improved system implementations/modifications Practices, and adheres to system management criteria and policies and procedures EDUCATION and/or EXPERIENCE
Highschool diploma/GED required Bachelor's degree in a computer science-related field or equivalent experience in multiple Host Platform technical support environment preferred Technical Certifications recommended QUALIFICATIONS
3+ years work experience in a technical support environment, supporting multiple high-end computer systems Comprehensive understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical systems, IT industry standards, as well as various types of computer terminal equipment Web Programming, scripting, and/or automation experience highly recommended WORKENVIRONMENT
Must be able to work independently Must be able to sit, stand or walk for long periods of time (4 hours) Must be able to respond calmly and make rational decisions when handling employee conflicts Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel Respond to visual and aural cues Must have the manual dexterity to operate a computer and other necessary office equipment Must be able to tolerate areas containing dust, loud noises and bright lights Must be able to work varied shifts, weekends and holidays as needed Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives Ability to speak distinctly and persuasively Must be able to read, write, speak, and understand English About us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don\'t perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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