Amazon
Customer Solutions Manager - Amazon Multi‑Channel Commerce Fulfillment (MCCF)
Amazon Multi-Customer Commerce Fulfillment (MCCF) is seeking a Customer Solutions Manager to manage escalated support tickets, triage and solve issues preventing launches, and drive post‑launch success. This high‑visibility role encompasses resolving technical support tickets and navigating integrations while collaborating extensively with cross‑functional teams, including sales, account management, product, and engineering. The position requires ownership of customer outcomes, focus on documenting learnings, and a commitment to driving process improvements and customer advocacy. The selected candidate will support both Buy With Prime and Multi‑Channel Fulfillment (MCF) products, ensuring seamless merchant experiences.
Key Responsibilities
Work cross‑functionally to resolve integration issues and launch merchants on the Buy With Prime product.
Apply existing solutions and invent new solutions to address customer issues.
Provide a consultative approach to onboarding e‑commerce customers to meet their requirements.
Provide feedback to customer support, onboarding, sales, and product teams based on learnings during ticket resolution.
Basic Qualifications
4+ years of software development or technical support experience.
Experience scripting in modern programming languages.
Experience troubleshooting and debugging technical systems.
Experience in agile/scrum or related collaborative workflows.
Experience troubleshooting and documenting findings.
Preferred Qualifications
Knowledge of distributed or enterprise applications.
Knowledge of UNIX/Linux operating systems.
Experience analyzing and troubleshooting RESTful web API calls.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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Key Responsibilities
Work cross‑functionally to resolve integration issues and launch merchants on the Buy With Prime product.
Apply existing solutions and invent new solutions to address customer issues.
Provide a consultative approach to onboarding e‑commerce customers to meet their requirements.
Provide feedback to customer support, onboarding, sales, and product teams based on learnings during ticket resolution.
Basic Qualifications
4+ years of software development or technical support experience.
Experience scripting in modern programming languages.
Experience troubleshooting and debugging technical systems.
Experience in agile/scrum or related collaborative workflows.
Experience troubleshooting and documenting findings.
Preferred Qualifications
Knowledge of distributed or enterprise applications.
Knowledge of UNIX/Linux operating systems.
Experience analyzing and troubleshooting RESTful web API calls.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#J-18808-Ljbffr