Fairmont Hotels & Resorts
Fairmont Austin
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Responsibilities
Recruit, interview and hire Security Officers and other security staff
Manage Security Department, including all activities regarding scheduling, evaluation, promotion and disciplinary action
Lead training and other continuing education for Security Staff and entire hotel
Direct staff in the prompt resolution of security-related concerns, whether from guests, employees or third parties
Establish and implement training plans on security-related policies and procedures at the hotel
Lead and develop the security team, including the training and promotion of Security Officers
Represent the department in Head of Department meetings
Use wide discretion in setting security related policies and procedures throughout the hotel
Ensure that all hotel managers are properly trained in Crisis Management
Manage various protocols along with law enforcement regarding international protected persons visits
Maintain the continued growth of business relationships with corporate, government and legal partnerships
Lead the management and implementation of the Hotel’s health and safety policies and procedures, including its fire and bomb procedures
Direct all staff in the usage, reporting and monitoring of the Hotel’s CCTV system
Liaise with local police groups, providing assistance and support as needed
Direct the patrolling of all interior and external areas of the hotel, ensuring that all regions are properly staffed and Security Officers use appropriate procedures
Lead all security-related efforts in situations involving fire, health and safety
Direct others in administering the lost and found property system and monitoring the guest key system
Direct other security staff in managing threatening situations, such as fires or other threats, liaising with the Duty Manager, Telephone Receptions and Police as needed
Direct the implementation of policies and procedures regarding searches for suspect devices and the investigation of suspicious items, bags and objects
Manage the hotel’s Security training programs and direct the maintenance of training records
Direct the implementation and management of safety policies with respect to smoking, drinking and general behavior
Manage Security Officers in their responses to fire alarms, panic alarms, door alarms or monitored events
Maintain amicable and cooperative working relations with other departments in the Hotel
Lead, along with Human Resources managers, the establishment and maintenance of a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations
Other reasonable duties as assigned
What Is In It For You
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
Previous leadership experience in a similar role is required
Good written and verbal communication skills
Must be able to maintain confidentiality at all times
Able to exercise good judgment with difficult guests
Computer literate in Microsoft Windows applications required
Saflok & MS Shift knowledge preferred
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 50 lbs. or more
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Ability to work rotating shifts, and call back hours when required
Required Education And Experience
Previous experience in a Security role required
Certification in CPR First Aid required
Must possess, or be able to possess within 3 months of hire date, a Texas level II non‑commissioned Security Officer certification as per the Texas Department of Public Safety
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Responsibilities
Recruit, interview and hire Security Officers and other security staff
Manage Security Department, including all activities regarding scheduling, evaluation, promotion and disciplinary action
Lead training and other continuing education for Security Staff and entire hotel
Direct staff in the prompt resolution of security-related concerns, whether from guests, employees or third parties
Establish and implement training plans on security-related policies and procedures at the hotel
Lead and develop the security team, including the training and promotion of Security Officers
Represent the department in Head of Department meetings
Use wide discretion in setting security related policies and procedures throughout the hotel
Ensure that all hotel managers are properly trained in Crisis Management
Manage various protocols along with law enforcement regarding international protected persons visits
Maintain the continued growth of business relationships with corporate, government and legal partnerships
Lead the management and implementation of the Hotel’s health and safety policies and procedures, including its fire and bomb procedures
Direct all staff in the usage, reporting and monitoring of the Hotel’s CCTV system
Liaise with local police groups, providing assistance and support as needed
Direct the patrolling of all interior and external areas of the hotel, ensuring that all regions are properly staffed and Security Officers use appropriate procedures
Lead all security-related efforts in situations involving fire, health and safety
Direct others in administering the lost and found property system and monitoring the guest key system
Direct other security staff in managing threatening situations, such as fires or other threats, liaising with the Duty Manager, Telephone Receptions and Police as needed
Direct the implementation of policies and procedures regarding searches for suspect devices and the investigation of suspicious items, bags and objects
Manage the hotel’s Security training programs and direct the maintenance of training records
Direct the implementation and management of safety policies with respect to smoking, drinking and general behavior
Manage Security Officers in their responses to fire alarms, panic alarms, door alarms or monitored events
Maintain amicable and cooperative working relations with other departments in the Hotel
Lead, along with Human Resources managers, the establishment and maintenance of a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations
Other reasonable duties as assigned
What Is In It For You
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Qualifications
Previous leadership experience in a similar role is required
Good written and verbal communication skills
Must be able to maintain confidentiality at all times
Able to exercise good judgment with difficult guests
Computer literate in Microsoft Windows applications required
Saflok & MS Shift knowledge preferred
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
Frequent standing and walking throughout shift
Occasional lifting and carrying up to 50 lbs. or more
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Ability to work rotating shifts, and call back hours when required
Required Education And Experience
Previous experience in a Security role required
Certification in CPR First Aid required
Must possess, or be able to possess within 3 months of hire date, a Texas level II non‑commissioned Security Officer certification as per the Texas Department of Public Safety
Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
#J-18808-Ljbffr