VitalSkin Dermatology
Patient Service Representative Hinsdale
VitalSkin Dermatology, Hinsdale, Illinois, United States, 60521
Patient Service Representative – VitalSkin Dermatology
As a full‑time, on‑site
Patient Service Representative , you will be responsible for providing superior patient experience / customer service, in addition to scheduling patient appointments and completing on‑demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patient in completion of necessary forms and consents; obtaining and verifying current insurance information or other financial information; requesting and recording all co‑payments, deductibles, co‑insurance, self‑pay, product sales, previous balances and monies received in the office; updating patient demographic data in practice management system; scheduling and re‑scheduling return appointments according to scheduling guidelines; and performing other daily administrative duties.
You
are a well‑rounded customer service professional with extensive admin office experience, who is a detail‑oriented, proactive, initiative‑taking individual with a passion for healthcare. Prior experience in a medical office or other healthcare setting is recommended; familiarity of third‑party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information. You must be flexible with availability.
Pay Rate $18–$20 (based on experience)
Typical Hours Mon: 7:30 am–4:30 pm Tues: 8:30 am–6:30 pm Wed: 7:30 am–4:30 pm Thurs: 10 am–7:15 pm Fri: 6:30 am–12:15 pm
Responsibilities
Greet arriving patients, providing a superior patient experience.
Obtain authorizations, as required by payors, prior to patient being seen.
Schedule patient appointments and complete on‑demand eligibility checking.
Correct any and all eligibility errors prior to patient being seen.
Verify appointment information and notify nursing staff in accordance with procedure.
Register and create record for new patients, assist patient in completion of necessary forms and consents.
Obtain and verify current insurance information or other financial information, as necessary.
Request and record all co‑payments, co‑insurance, deductible, self‑pay, product sales, previous balances and monies received in the office.
Update patient demographic data in practice management system.
Schedule and re‑schedule return appointments according to scheduling guidelines.
Maintain continuity in communication with supervisor regarding expected telephone calls, pages and potential patient service‑related problems and availability of medical and administrative staff.
Check out services including performing scheduling, authorization or payment collection in accordance with the policies.
Adhere to patient confidentiality and records release policies.
Utilize office equipment for copying and fax transmission of documents.
Maintain and balance individually assigned cash box with receipts.
Perform end‑of‑day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposit.
Manage automated reminder system, completing required follow‑up action.
Maintain daily appointment schedule, notify nursing staff and providers of changes.
Prepare new patient packets for next day clinic.
Utilize triage system for all patient related calls, in accordance with triage procedures.
Answer calls and resolve issues patients have including scheduling and patient balances; if unable to resolve, take message and forward to appropriate staff.
Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
Keep lobby and front reception area clean.
Minimum Qualifications
High school graduate
2+ years customer service experience
Well-developed written and oral communication skills
Demonstrates understanding of customer service principles
Working knowledge of computer applications: word processing, medical office management, and spreadsheet
Ability to accurately record and transmit detailed information
Ability to exercise good judgment in evaluating situations and making decisions
Ability to use tact and sensitivity to timing in personal transactions
Previous experience in operation of office systems including personal computer, printers, copiers, fax and telephone systems.
Preferred Qualifications
2+ years’ experience in a medical office or other healthcare setting
Familiarity of third‑party payer systems: Medicare, Medicaid, and commercial
Benefits We offer healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, and paid time off (holidays, sick time, and vacation).
Core Values Having fun, being a team, being resilient, being accountable, being courageous, and being entrepreneurial.
Seniority Level Entry level
Employment Type Full-time
Job Function Strategy/Planning and Information Technology
Industries Wellness and Fitness Services
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Patient Service Representative , you will be responsible for providing superior patient experience / customer service, in addition to scheduling patient appointments and completing on‑demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patient in completion of necessary forms and consents; obtaining and verifying current insurance information or other financial information; requesting and recording all co‑payments, deductibles, co‑insurance, self‑pay, product sales, previous balances and monies received in the office; updating patient demographic data in practice management system; scheduling and re‑scheduling return appointments according to scheduling guidelines; and performing other daily administrative duties.
You
are a well‑rounded customer service professional with extensive admin office experience, who is a detail‑oriented, proactive, initiative‑taking individual with a passion for healthcare. Prior experience in a medical office or other healthcare setting is recommended; familiarity of third‑party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information. You must be flexible with availability.
Pay Rate $18–$20 (based on experience)
Typical Hours Mon: 7:30 am–4:30 pm Tues: 8:30 am–6:30 pm Wed: 7:30 am–4:30 pm Thurs: 10 am–7:15 pm Fri: 6:30 am–12:15 pm
Responsibilities
Greet arriving patients, providing a superior patient experience.
Obtain authorizations, as required by payors, prior to patient being seen.
Schedule patient appointments and complete on‑demand eligibility checking.
Correct any and all eligibility errors prior to patient being seen.
Verify appointment information and notify nursing staff in accordance with procedure.
Register and create record for new patients, assist patient in completion of necessary forms and consents.
Obtain and verify current insurance information or other financial information, as necessary.
Request and record all co‑payments, co‑insurance, deductible, self‑pay, product sales, previous balances and monies received in the office.
Update patient demographic data in practice management system.
Schedule and re‑schedule return appointments according to scheduling guidelines.
Maintain continuity in communication with supervisor regarding expected telephone calls, pages and potential patient service‑related problems and availability of medical and administrative staff.
Check out services including performing scheduling, authorization or payment collection in accordance with the policies.
Adhere to patient confidentiality and records release policies.
Utilize office equipment for copying and fax transmission of documents.
Maintain and balance individually assigned cash box with receipts.
Perform end‑of‑day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposit.
Manage automated reminder system, completing required follow‑up action.
Maintain daily appointment schedule, notify nursing staff and providers of changes.
Prepare new patient packets for next day clinic.
Utilize triage system for all patient related calls, in accordance with triage procedures.
Answer calls and resolve issues patients have including scheduling and patient balances; if unable to resolve, take message and forward to appropriate staff.
Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
Keep lobby and front reception area clean.
Minimum Qualifications
High school graduate
2+ years customer service experience
Well-developed written and oral communication skills
Demonstrates understanding of customer service principles
Working knowledge of computer applications: word processing, medical office management, and spreadsheet
Ability to accurately record and transmit detailed information
Ability to exercise good judgment in evaluating situations and making decisions
Ability to use tact and sensitivity to timing in personal transactions
Previous experience in operation of office systems including personal computer, printers, copiers, fax and telephone systems.
Preferred Qualifications
2+ years’ experience in a medical office or other healthcare setting
Familiarity of third‑party payer systems: Medicare, Medicaid, and commercial
Benefits We offer healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, and paid time off (holidays, sick time, and vacation).
Core Values Having fun, being a team, being resilient, being accountable, being courageous, and being entrepreneurial.
Seniority Level Entry level
Employment Type Full-time
Job Function Strategy/Planning and Information Technology
Industries Wellness and Fitness Services
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