SAP
Digital Customer Success Manager - BTM Suite (SAP Signavio)
SAP, Burlington, Massachusetts, us, 01805
Digital Customer Success Manager - BTM Suite (SAP Signavio)
Join to apply for the Digital Customer Success Manager - BTM Suite (SAP Signavio) role at SAP. We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place to be yourself, prioritize wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We are seeking a Digital Customer Success Manager for SAP’s Business Transformation Management (BTM) Suite, focusing on our SAP Signavio solution area. In this role, you will specialize in SAP Signavio while also supporting cross-solution work with SAP LeanIX, so cross‑solution knowledge will be expected. What You’ll Do
We are looking for a driven, customer‑oriented, team player with exceptional analytical and consulting/advisory skills to support our customers in the best way possible. You will take on dual responsibilities: dedicated account ownership and a pivotal role in many‑to‑many customer support, including office hours, webinars, and data‑driven analysis. Internally, you play a critical role to ensure customers drive consumption of our solutions, expand usage within their organization, and secure renewals. You partner with Sales, Services, Renewals, and other teams to maximize customer lifetime value by delivering solution area expertise, health scoring, usage data, and best‑practice recommendations. Build trusted advisor status with customers. Ensure rapid adoption and enablement of solutions that drive value. Increase customer usage aligned with contracted cloud entitlements. Identify sales leads and support expansion and upsell efforts. Mitigate churn and manage renewals of SAP solutions/services. Manage through crisis and de‑escalate critical customer situations. Drive renewals, consumption, expansions, and upsells of subscription license‑based solutions. Ensure value realization from offerings such as office hours, webinars, and more. What You Bring
Strong customer‑facing presence and relationship‑building skills. Strong knowledge of business process modeling, governance, mining, and analytics. Background in Customer Success Management, including digital or scaled models. Experience with cloud software solutions and delivery models. Ability to dig into the solution(s) and provide technical understanding for assigned areas to address technical issues. Ability to apply risk‑mitigation strategies to customer situations. Knowledge of SAP solutions portfolio and the business processes they enable. Bachelor’s degree or equivalent required. Experience in a B2B SaaS software organization. Strong program management and governance skills. Experience driving renewals, expansions, and upsells of subscription or perpetual license‑based solutions. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We’re purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We are made stronger by the unique capabilities and qualities each person brings, and we invest in our employees to inspire confidence and help everyone realize their full potential. Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Compensation Range Transparency SAP believes the value of pay transparency contributes to an honest and supportive culture. The targeted combined range for this position is 78,000 – 180,700 USD, dependent upon location and experience. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
#J-18808-Ljbffr
Join to apply for the Digital Customer Success Manager - BTM Suite (SAP Signavio) role at SAP. We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place to be yourself, prioritize wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We are seeking a Digital Customer Success Manager for SAP’s Business Transformation Management (BTM) Suite, focusing on our SAP Signavio solution area. In this role, you will specialize in SAP Signavio while also supporting cross-solution work with SAP LeanIX, so cross‑solution knowledge will be expected. What You’ll Do
We are looking for a driven, customer‑oriented, team player with exceptional analytical and consulting/advisory skills to support our customers in the best way possible. You will take on dual responsibilities: dedicated account ownership and a pivotal role in many‑to‑many customer support, including office hours, webinars, and data‑driven analysis. Internally, you play a critical role to ensure customers drive consumption of our solutions, expand usage within their organization, and secure renewals. You partner with Sales, Services, Renewals, and other teams to maximize customer lifetime value by delivering solution area expertise, health scoring, usage data, and best‑practice recommendations. Build trusted advisor status with customers. Ensure rapid adoption and enablement of solutions that drive value. Increase customer usage aligned with contracted cloud entitlements. Identify sales leads and support expansion and upsell efforts. Mitigate churn and manage renewals of SAP solutions/services. Manage through crisis and de‑escalate critical customer situations. Drive renewals, consumption, expansions, and upsells of subscription license‑based solutions. Ensure value realization from offerings such as office hours, webinars, and more. What You Bring
Strong customer‑facing presence and relationship‑building skills. Strong knowledge of business process modeling, governance, mining, and analytics. Background in Customer Success Management, including digital or scaled models. Experience with cloud software solutions and delivery models. Ability to dig into the solution(s) and provide technical understanding for assigned areas to address technical issues. Ability to apply risk‑mitigation strategies to customer situations. Knowledge of SAP solutions portfolio and the business processes they enable. Bachelor’s degree or equivalent required. Experience in a B2B SaaS software organization. Strong program management and governance skills. Experience driving renewals, expansions, and upsells of subscription or perpetual license‑based solutions. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We’re purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We are made stronger by the unique capabilities and qualities each person brings, and we invest in our employees to inspire confidence and help everyone realize their full potential. Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Compensation Range Transparency SAP believes the value of pay transparency contributes to an honest and supportive culture. The targeted combined range for this position is 78,000 – 180,700 USD, dependent upon location and experience. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
#J-18808-Ljbffr