Michaels Stores
Seasonal Cashier/Customer Service Team Member
Michaels Stores, Columbia, Maryland, United States, 21046
Seasonal Cashier/Customer Service Team Member
Store - BALT-COLUMBIA, MD
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Qualifications and Skills
Preferred knowledge/skills/abilities; other duties as assigned
Retail and/or customer service experience preferred
Physical requirements include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, and using ladders as needed
Work Environment and Additional Information
Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled
Some outdoor work if assigned to retrieve shopping carts or unload trucks
Work hours include nights, weekends, and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At Michaels, we prioritize the wellbeing of our teams by providing benefits for both full-time and part-time Team Members. Equal Opportunity Employer. Reasonable accommodations are available upon request during the application or interview process.
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Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Qualifications and Skills
Preferred knowledge/skills/abilities; other duties as assigned
Retail and/or customer service experience preferred
Physical requirements include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, and using ladders as needed
Work Environment and Additional Information
Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled
Some outdoor work if assigned to retrieve shopping carts or unload trucks
Work hours include nights, weekends, and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At Michaels, we prioritize the wellbeing of our teams by providing benefits for both full-time and part-time Team Members. Equal Opportunity Employer. Reasonable accommodations are available upon request during the application or interview process.
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