Washington Staffing
It Support Specialist
Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support for a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems. Duration: Long-term contract Location: 100% Onsite in Bellevue, Washington Schedule: Monday-Friday (8AM-5PM) Responsibilities: Respond to and resolve quick-resolution IT tickets (typically less than 30 minutes). Troubleshoot laptop and desktop issues (Windows 11, MacOS). Respond to Slack messages and provide real-time support to end users. Manage application access requests and permission-related issues. Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools. Document all work within ticketing systems (Jira, Zendesk, ServiceNow). Escalate complex issues to higher-level support teams when needed. Perform root cause analysis to prevent recurring issues. Collaborate with team members to ensure seamless IT service delivery. Provide excellent customer service and diffuse difficult situations professionally. Requirements: 3+ years of experience in technical support or help desk role. Proficiency with Windows OS and MacOS. Experience using ticketing systems (Jira, Zendesk, ServiceNow). Knowledge of Entra ID (Azure AD) for user management and access. Nice-to-Haves: Experience with JAMF (Mac device management). Familiarity with remote access tools. Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.). Soft Skills: Strong customer service skills; ability to diffuse difficult or frustrated users. Team-oriented and collaborative. Ability to ask questions and escalate issues appropriately. Strong problem-solving and root cause analysis skills.
Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support for a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems. Duration: Long-term contract Location: 100% Onsite in Bellevue, Washington Schedule: Monday-Friday (8AM-5PM) Responsibilities: Respond to and resolve quick-resolution IT tickets (typically less than 30 minutes). Troubleshoot laptop and desktop issues (Windows 11, MacOS). Respond to Slack messages and provide real-time support to end users. Manage application access requests and permission-related issues. Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools. Document all work within ticketing systems (Jira, Zendesk, ServiceNow). Escalate complex issues to higher-level support teams when needed. Perform root cause analysis to prevent recurring issues. Collaborate with team members to ensure seamless IT service delivery. Provide excellent customer service and diffuse difficult situations professionally. Requirements: 3+ years of experience in technical support or help desk role. Proficiency with Windows OS and MacOS. Experience using ticketing systems (Jira, Zendesk, ServiceNow). Knowledge of Entra ID (Azure AD) for user management and access. Nice-to-Haves: Experience with JAMF (Mac device management). Familiarity with remote access tools. Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.). Soft Skills: Strong customer service skills; ability to diffuse difficult or frustrated users. Team-oriented and collaborative. Ability to ask questions and escalate issues appropriately. Strong problem-solving and root cause analysis skills.