Sabre Systems, LLC
Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
Sabre Systems, LLC, King George, Virginia, United States, 22485
Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
Join to apply for the
Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
role at
Sabre Systems, LLC Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
22 hours ago Be among the first 25 applicants Join to apply for the
Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
role at
Sabre Systems, LLC Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Sabre Systems, LLC Sr. Technical RecruiterHiring Software Engineers, Information Technology, Cyber Security and Program Management
Responsibilities
Sabre Systems is seeking a
Customer Technical Support Specialist (Help Desk)
to join our team in support of the
Naval Surface Warfare Center Dahlgren Division (NSWCDD)
in Dahlgren, VA. This role plays a critical part in NSWCDD’s strategic initiative to modernize, optimize, and simplify its IT infrastructure while advancing IT Service Management (ITSM) practices to deliver measurable, mission-focused outcomes.
This initiative not only includes the continued operation and maintenance of the existing IT environment but also emphasizes digital transformation, information management, infrastructure engineering, and the implementation of modern development, deployment, and automation technologies. The selected candidate will be essential to enhancing IT service delivery and ensuring efficient, customer-focused support in a dynamic and evolving environment.
Responsibilities Include But Are Not Limited To
Responding to user inquiries in person, over the phone, or electronically Providing technical assistance for hardware, software, operating systems, and email-related issues Troubleshooting and resolving user-reported problems or escalating as needed Documenting incidents and resolutions in help desk systems such as ServiceNow Ensuring timely resolution of tickets and maintaining high levels of customer satisfaction Delivering consistent, professional customer support to all end-users
Qualifications
Bachelor’s degree in a business-related field from an accredited college or university Minimum of three (3) years of professional experience supporting Industry, Federal, or DoD help desk operations Experience with help desk tools, such as ServiceNow Familiarity with Navy and DoD IT systems and environments Advanced proficiency in Cybersecurity Workforce (CWF) Technical Support functions Strong technical troubleshooting skills and the ability to resolve complex IT issues Excellent communication and customer service skills Must be a U.S. Citizen with an active DoD Secret clearance or higher Must be available to work onsite in Dahlgren, VA daily This position is contingent upon contract award and/or customer approval.
Overview
Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.
With over three decades in business, we continue to uphold our small business values with a core philosophy of putting our people first. Our welcoming and inclusive culture embraces the diverse thoughts, experiences, and unique perspectives of our people, encouraging open communication and feedback at every level of our workforce. We offer a collaborative work environment, learning and development opportunities that benefit even our most seasoned technical professionals, and the support and resources needed to develop impactful solutions for our customers. Your health, happiness, and well-being are at the top of our priority list because we know your personal and professional success depends on it. Sabre offers custom-built and wide-ranging benefits that are continually enhanced to meet the evolving and diverse needs of our Sabre Pros. Join our team and contribute to our thriving, people-driven culture.
Next
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
ATTENTION CANDIDATES - EMPLOYMENT SCAMS
False job opportunities/offers are being utilized by malicious actors to trick individuals into making financial payments or sharing sensitive personal information. If you are contacted via email, by any email that does not end with @sabresystems.com, please discard. If you are sent a job link, you are encouraged to visit www.sabresystems.com directly to apply. Note Sabre will never request a payment related to a job opportunity or extend a job offer prior to an interview.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Sabre Systems, LLC by 2x Get notified about new Customer Specialist jobs in
King George, VA . Remote Customer Support Specialist (P&C)
Fredericksburg, VA $18.00-$21.00 5 days ago Woodbridge, VA $1,300.00-$1,500.00 1 week ago Customer Service Representative (Insurance)
Customer Service Representative - Quantico
Onsite Front Desk Receptionist / Part-time (FVA2025)
Fredericksburg, VA $14.50-$16.00 2 days ago Stafford, VA $40,768.00-$52,416.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
role at
Sabre Systems, LLC Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
22 hours ago Be among the first 25 applicants Join to apply for the
Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren)
role at
Sabre Systems, LLC Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Sabre Systems, LLC Sr. Technical RecruiterHiring Software Engineers, Information Technology, Cyber Security and Program Management
Responsibilities
Sabre Systems is seeking a
Customer Technical Support Specialist (Help Desk)
to join our team in support of the
Naval Surface Warfare Center Dahlgren Division (NSWCDD)
in Dahlgren, VA. This role plays a critical part in NSWCDD’s strategic initiative to modernize, optimize, and simplify its IT infrastructure while advancing IT Service Management (ITSM) practices to deliver measurable, mission-focused outcomes.
This initiative not only includes the continued operation and maintenance of the existing IT environment but also emphasizes digital transformation, information management, infrastructure engineering, and the implementation of modern development, deployment, and automation technologies. The selected candidate will be essential to enhancing IT service delivery and ensuring efficient, customer-focused support in a dynamic and evolving environment.
Responsibilities Include But Are Not Limited To
Responding to user inquiries in person, over the phone, or electronically Providing technical assistance for hardware, software, operating systems, and email-related issues Troubleshooting and resolving user-reported problems or escalating as needed Documenting incidents and resolutions in help desk systems such as ServiceNow Ensuring timely resolution of tickets and maintaining high levels of customer satisfaction Delivering consistent, professional customer support to all end-users
Qualifications
Bachelor’s degree in a business-related field from an accredited college or university Minimum of three (3) years of professional experience supporting Industry, Federal, or DoD help desk operations Experience with help desk tools, such as ServiceNow Familiarity with Navy and DoD IT systems and environments Advanced proficiency in Cybersecurity Workforce (CWF) Technical Support functions Strong technical troubleshooting skills and the ability to resolve complex IT issues Excellent communication and customer service skills Must be a U.S. Citizen with an active DoD Secret clearance or higher Must be available to work onsite in Dahlgren, VA daily This position is contingent upon contract award and/or customer approval.
Overview
Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.
With over three decades in business, we continue to uphold our small business values with a core philosophy of putting our people first. Our welcoming and inclusive culture embraces the diverse thoughts, experiences, and unique perspectives of our people, encouraging open communication and feedback at every level of our workforce. We offer a collaborative work environment, learning and development opportunities that benefit even our most seasoned technical professionals, and the support and resources needed to develop impactful solutions for our customers. Your health, happiness, and well-being are at the top of our priority list because we know your personal and professional success depends on it. Sabre offers custom-built and wide-ranging benefits that are continually enhanced to meet the evolving and diverse needs of our Sabre Pros. Join our team and contribute to our thriving, people-driven culture.
Next
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
ATTENTION CANDIDATES - EMPLOYMENT SCAMS
False job opportunities/offers are being utilized by malicious actors to trick individuals into making financial payments or sharing sensitive personal information. If you are contacted via email, by any email that does not end with @sabresystems.com, please discard. If you are sent a job link, you are encouraged to visit www.sabresystems.com directly to apply. Note Sabre will never request a payment related to a job opportunity or extend a job offer prior to an interview.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at Sabre Systems, LLC by 2x Get notified about new Customer Specialist jobs in
King George, VA . Remote Customer Support Specialist (P&C)
Fredericksburg, VA $18.00-$21.00 5 days ago Woodbridge, VA $1,300.00-$1,500.00 1 week ago Customer Service Representative (Insurance)
Customer Service Representative - Quantico
Onsite Front Desk Receptionist / Part-time (FVA2025)
Fredericksburg, VA $14.50-$16.00 2 days ago Stafford, VA $40,768.00-$52,416.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr