ClearanceJobs
Tier 2 Analyst
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. ValidaTek is seeking a Tier 2 Analyst who will resolve escalated, complex technical issues for a large IT modernization and transformational program for our DISA customer. The Tier 2 Analyst will provide in-depth troubleshooting for software, hardware, and networking problems. Responsibilities
Diagnosing and resolving complex technical issues that have been escalated from Tier 1 support, requiring a deeper understanding of systems and applications. Using remote access tools to perform in-depth troubleshooting and repairs. Conducting diagnostic tests to pinpoint root cause of issues. Providing training and best practice guidance to end-users to improve their technical self-sufficiency. Creating and maintaining detailed documentation of support requirements, troubleshooting steps, and resolutions, contributing to a comprehensive knowledge base. Possessing a strong knowledge of enterprise platforms, operating systems, and network systems to effectively support users. Qualifications
3 to 7 years of experience supporting help desk activities for complex IT systems, preferably in a federal government contracting environment. A proven ability to diagnose and resolve complex technical issues. Strong communication skills as well as a customer service orientation to resolving end-user problems. An identify as a problem-solver who stays calm in a fast-paced environment. A TS/SCI level clearance. A bachelor's degree in computer science/related subjects or equivalent work experience. ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. ValidaTek is seeking a Tier 2 Analyst who will resolve escalated, complex technical issues for a large IT modernization and transformational program for our DISA customer. The Tier 2 Analyst will provide in-depth troubleshooting for software, hardware, and networking problems. Responsibilities
Diagnosing and resolving complex technical issues that have been escalated from Tier 1 support, requiring a deeper understanding of systems and applications. Using remote access tools to perform in-depth troubleshooting and repairs. Conducting diagnostic tests to pinpoint root cause of issues. Providing training and best practice guidance to end-users to improve their technical self-sufficiency. Creating and maintaining detailed documentation of support requirements, troubleshooting steps, and resolutions, contributing to a comprehensive knowledge base. Possessing a strong knowledge of enterprise platforms, operating systems, and network systems to effectively support users. Qualifications
3 to 7 years of experience supporting help desk activities for complex IT systems, preferably in a federal government contracting environment. A proven ability to diagnose and resolve complex technical issues. Strong communication skills as well as a customer service orientation to resolving end-user problems. An identify as a problem-solver who stays calm in a fast-paced environment. A TS/SCI level clearance. A bachelor's degree in computer science/related subjects or equivalent work experience. ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.