Jobs via Dice
Overview
Help Desk Analyst II role at Jobs via Dice. Provide onsite Deskside and operational support to meet SLA objectives. Responsibilities
Provide onsite Deskside support to Users with operational and technical support to meet specified SLAs. Participate in day-to-day operations and ensure Service Level Agreement / Service Level Objectives are met. Manage queues of L1, escalate issues to global IT teams. Resolve and install software-related requests/incidents. Resolve incidents and requests associated with EUS equipment. Support Users in connecting to the corporate network and assist with accessing LAN, print, file services, WAN, and appropriate LAN segments. Install, upgrade, and repair EUS equipment (desktops, laptops, monitors, peripherals). Inventory management / break-fix and liaising with vendors. Cell phone issuance / collection; liaise with carrier and vendor for hardware issues. Imaging laptops and distributions. Control assets and record allocations daily. Manage Joiners/Leavers coordination, hardware dispatch, collection and tagging of hardware. Support ASM Badge management system. Implement and support solutions aligning with the Global IT strategy. Provide network printer and scanner connectivity, including device configuration, IP addressing, and direct TCP/IP output. Manage MPS vendors and liaise for warranty and break/fix support of networked MFPs. Provide VIP support for equipment including desktops, mobile devices, display screens, video systems, docking stations, communication devices, printers, scanners, and wireless networking. Communicate technical information to L1 and Onsite EUS teams. Qualifications
At least 58 years of experience in an Enterprise-Wide IT support organization. Experience with user deskside and remote support. Hands-on experience with PCs and laptops; strong imaging tool knowledge. Good knowledge of Windows PC, Active Directory, Office 365, Windows Server, Cisco switches and Wi-Fi, and client VPN. Experience configuring hardware and applications. Good vendor management skills. Excellent English verbal and written skills. Experience in a global matrix organization. Knowledge of Cloud Technology is an advantage. Configuring mobile computing. Note: This description includes standard company information and EEO statements as applicable. #J-18808-Ljbffr
Help Desk Analyst II role at Jobs via Dice. Provide onsite Deskside and operational support to meet SLA objectives. Responsibilities
Provide onsite Deskside support to Users with operational and technical support to meet specified SLAs. Participate in day-to-day operations and ensure Service Level Agreement / Service Level Objectives are met. Manage queues of L1, escalate issues to global IT teams. Resolve and install software-related requests/incidents. Resolve incidents and requests associated with EUS equipment. Support Users in connecting to the corporate network and assist with accessing LAN, print, file services, WAN, and appropriate LAN segments. Install, upgrade, and repair EUS equipment (desktops, laptops, monitors, peripherals). Inventory management / break-fix and liaising with vendors. Cell phone issuance / collection; liaise with carrier and vendor for hardware issues. Imaging laptops and distributions. Control assets and record allocations daily. Manage Joiners/Leavers coordination, hardware dispatch, collection and tagging of hardware. Support ASM Badge management system. Implement and support solutions aligning with the Global IT strategy. Provide network printer and scanner connectivity, including device configuration, IP addressing, and direct TCP/IP output. Manage MPS vendors and liaise for warranty and break/fix support of networked MFPs. Provide VIP support for equipment including desktops, mobile devices, display screens, video systems, docking stations, communication devices, printers, scanners, and wireless networking. Communicate technical information to L1 and Onsite EUS teams. Qualifications
At least 58 years of experience in an Enterprise-Wide IT support organization. Experience with user deskside and remote support. Hands-on experience with PCs and laptops; strong imaging tool knowledge. Good knowledge of Windows PC, Active Directory, Office 365, Windows Server, Cisco switches and Wi-Fi, and client VPN. Experience configuring hardware and applications. Good vendor management skills. Excellent English verbal and written skills. Experience in a global matrix organization. Knowledge of Cloud Technology is an advantage. Configuring mobile computing. Note: This description includes standard company information and EEO statements as applicable. #J-18808-Ljbffr