Ohio Staffing
Service Desk Administrator
The Service Desk Administrator assists in developing and maintaining all systems, applications, security, and network configurations. Responsible for installing new software releases, system upgrades, installing patches, and resolving server and desktop-related issues. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Administers collateral information systems, handles system administration and cyber security such as antivirus maintenance and patching for classified systems, as well as end-user system support for unclassified systems. Handles Tier 1 end-user support. This is a dual-role position supporting both the classified systems and unclassified enterprise. Job duties include: Maintain customer-required Information Assurance certifications such as Security+ as required Schedule, perform, and maintain records of operating system patching, application patching, system maintenance, antivirus updates, and software/hardware changes in classified areas Maintain system backups as needed Deploy and configure desktops/laptops, printers, networking devices, and software Install/upgrade operating systems and application software Image systems with Microsoft Development Toolkit (MDT) Diagnose Windows 10, Office 2010/2013/2016 and other application issues Track and maintain computer assets using asset management tools Set up new hire computer equipment and VoIP Phones Administer Active Directory Users and Groups on the domain Assist users with remote access through VPN. Ensure all ticket communication & follow up in a timely manner based on established SLA Diagnose and fix problems with Laptops and Desktops, as company standard hardware. Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM) Review current system and make technical/process recommendations for improving efficiency Implement and maintain security standards, procedures, and guidelines for multiple platforms Keep deployed systems up-to-date with OS, hardware, and software patches and upgrades Demonstrate professionalism in response to customer requests Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate Research and/or contact vendors regarding technical problems and solutions. Qualifications Classified system administration experience should include: Experience administering systems in a classified environment Patching and security hardening of classified systems Basic knowledge of federal security requirements and mandates [e.g., RMF, Federal Information Processing Standards (FIPS), National Institute of Standards and Technology (NIST)] Technical experience should include: Strong Microsoft Windows background Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture Experience installing, configuring, and troubleshooting Windows Operating Systems Experience building, monitoring, patching, configuring and troubleshooting Windows 2008/2012/2016 servers Installation and configuration of hardware and software Active Directory user account configuration and maintenance Proficiency in Microsoft Office suite (365 experience preferred) Experience troubleshooting common networking issues on client systems Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers Experience working with business class server hardware; including hardware/firmware upgrades and troubleshooting General experience should include: Experience in a fast-paced environment Deep interest in learning and developing new skills Excellent oral and written communication skills Strong organizational skills and ability to manage multiple tasks concurrently
The Service Desk Administrator assists in developing and maintaining all systems, applications, security, and network configurations. Responsible for installing new software releases, system upgrades, installing patches, and resolving server and desktop-related issues. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Administers collateral information systems, handles system administration and cyber security such as antivirus maintenance and patching for classified systems, as well as end-user system support for unclassified systems. Handles Tier 1 end-user support. This is a dual-role position supporting both the classified systems and unclassified enterprise. Job duties include: Maintain customer-required Information Assurance certifications such as Security+ as required Schedule, perform, and maintain records of operating system patching, application patching, system maintenance, antivirus updates, and software/hardware changes in classified areas Maintain system backups as needed Deploy and configure desktops/laptops, printers, networking devices, and software Install/upgrade operating systems and application software Image systems with Microsoft Development Toolkit (MDT) Diagnose Windows 10, Office 2010/2013/2016 and other application issues Track and maintain computer assets using asset management tools Set up new hire computer equipment and VoIP Phones Administer Active Directory Users and Groups on the domain Assist users with remote access through VPN. Ensure all ticket communication & follow up in a timely manner based on established SLA Diagnose and fix problems with Laptops and Desktops, as company standard hardware. Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM) Review current system and make technical/process recommendations for improving efficiency Implement and maintain security standards, procedures, and guidelines for multiple platforms Keep deployed systems up-to-date with OS, hardware, and software patches and upgrades Demonstrate professionalism in response to customer requests Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate Research and/or contact vendors regarding technical problems and solutions. Qualifications Classified system administration experience should include: Experience administering systems in a classified environment Patching and security hardening of classified systems Basic knowledge of federal security requirements and mandates [e.g., RMF, Federal Information Processing Standards (FIPS), National Institute of Standards and Technology (NIST)] Technical experience should include: Strong Microsoft Windows background Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture Experience installing, configuring, and troubleshooting Windows Operating Systems Experience building, monitoring, patching, configuring and troubleshooting Windows 2008/2012/2016 servers Installation and configuration of hardware and software Active Directory user account configuration and maintenance Proficiency in Microsoft Office suite (365 experience preferred) Experience troubleshooting common networking issues on client systems Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers Experience working with business class server hardware; including hardware/firmware upgrades and troubleshooting General experience should include: Experience in a fast-paced environment Deep interest in learning and developing new skills Excellent oral and written communication skills Strong organizational skills and ability to manage multiple tasks concurrently