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Help Desk Analyst I
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Description
We are seeking a skilled and customer-focused Helpdesk Support Technician to provide Tier 1 and Tier 2 technical support to end-users. The ideal candidate will have strong troubleshooting abilities, a proactive approach to problem-solving, and a commitment to delivering high-quality service. This role involves resolving hardware, software, and network issues, escalating complex problems, and ensuring timely resolution to minimize downtime. Key Responsibilities
Tier 1 Support:
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software applications. Provide support for password resets, account access, and basic network connectivity. Document issues and resolutions in the helpdesk system accurately and thoroughly. Escalate unresolved issues to Tier 2 support or appropriate teams. Tier 2 Support:
Handle escalated technical issues requiring deeper troubleshooting and analysis. Perform root cause analysis and implement long-term solutions. Support software installations, updates, and configurations. Troubleshoot and resolve network connectivity issues, VPN problems, and system performance concerns. Collaborate with other IT teams to resolve complex issues and improve support processes. Requirements
Required Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a helpdesk or technical support role. Strong knowledge of Windows and macOS operating systems. Familiarity with Active Directory, Office 365, and remote support tools. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to work independently and in a team environment. Preferred Qualifications:
Experience with ITIL practices and ticketing systems (e.g., ServiceNow, Zendesk). Certifications such as CompTIA A+, Network+, or Microsoft Certified. Experience supporting enterprise environments and remote users. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. We provide access to top jobs, competitive compensation and benefits, and free online training. Download the Robert Half app for easy application, job notifications, and more. All applicants must be legally authorized to work in the U.S. Benefits include medical, vision, dental, life, and disability insurance. Contract professionals are eligible for our 401(k) plan. Visit roberthalf.gobenefits.net for more details. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you agree to our Terms of Use. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Set job alerts for Help Desk Analyst roles in Oklahoma City, OK, with salary ranges of $20.90-$24.20 and $19.12-$25.88. #J-18808-Ljbffr
Help Desk Analyst I
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Description
We are seeking a skilled and customer-focused Helpdesk Support Technician to provide Tier 1 and Tier 2 technical support to end-users. The ideal candidate will have strong troubleshooting abilities, a proactive approach to problem-solving, and a commitment to delivering high-quality service. This role involves resolving hardware, software, and network issues, escalating complex problems, and ensuring timely resolution to minimize downtime. Key Responsibilities
Tier 1 Support:
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software applications. Provide support for password resets, account access, and basic network connectivity. Document issues and resolutions in the helpdesk system accurately and thoroughly. Escalate unresolved issues to Tier 2 support or appropriate teams. Tier 2 Support:
Handle escalated technical issues requiring deeper troubleshooting and analysis. Perform root cause analysis and implement long-term solutions. Support software installations, updates, and configurations. Troubleshoot and resolve network connectivity issues, VPN problems, and system performance concerns. Collaborate with other IT teams to resolve complex issues and improve support processes. Requirements
Required Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a helpdesk or technical support role. Strong knowledge of Windows and macOS operating systems. Familiarity with Active Directory, Office 365, and remote support tools. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to work independently and in a team environment. Preferred Qualifications:
Experience with ITIL practices and ticketing systems (e.g., ServiceNow, Zendesk). Certifications such as CompTIA A+, Network+, or Microsoft Certified. Experience supporting enterprise environments and remote users. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. We provide access to top jobs, competitive compensation and benefits, and free online training. Download the Robert Half app for easy application, job notifications, and more. All applicants must be legally authorized to work in the U.S. Benefits include medical, vision, dental, life, and disability insurance. Contract professionals are eligible for our 401(k) plan. Visit roberthalf.gobenefits.net for more details. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you agree to our Terms of Use. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Set job alerts for Help Desk Analyst roles in Oklahoma City, OK, with salary ranges of $20.90-$24.20 and $19.12-$25.88. #J-18808-Ljbffr