Goddard Riverside
Senior Housing Outreach Specialist (Downtown)
Goddard Riverside, New York, New York, us, 10261
Job Title
Senior Housing Outreach Specialist (Downtown)
Organization Overview The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.
The Isaacs Center focuses primarily on the needs of children and low‑income families, out‑of‑school and out‑of‑work youth, and aging New Yorkers. We operate at community centers located in East Harlem and Yorkville and seek to deliver programs that are impactful, innovative, and intergenerational.
Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC), a borough‑wide initiative to serve the unsheltered community. The Uptown team serves the UWS and UES of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan.
Program Description The MOC catchment area includes W. 59th – W. 110th Street & E. 59th – E. 96th Street, river to river.
Purpose of Position The Housing Outreach Specialist works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position serves as a case manager for adults experiencing street homelessness, with the goal of placement into transitional and permanent housing. The position works collaboratively across teams and organizations to achieve this goal.
Schedule Monday through Friday, 9:00 am to 5:00 pm.
Pay $25.75 – $29.83 hourly.
Responsibilities
Serve as case manager for adults experiencing homelessness, with a goal of placement into transitional and permanent housing.
Perform intake, assessment, service planning, advocacy, referral and escort services.
Maintain client case records and enter data in computer database using handheld and desktop computers.
Provide follow‑up case management for clients placed in housing, to promote retention and document outcomes.
Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement.
Coordinate teams and multiple referral sources for caseload additions.
Ensure referred clients are properly documented in MOCapp and connected to an assigned Housing Outreach Specialist.
Participate in outreach trips to identify and communicate with unsheltered individuals.
Perform additional duties such as working with a peer, assisting with their integration on the team, or other administrative tasks.
Drive outreach van and take public transportation when needed.
Participate in at least four (4) overnight quarterly counts of homeless individuals living on the streets of Manhattan, including the HOPE count.
Other duties as required.
Qualifications/Educational Requirements
Bachelor’s Degree preferred.
Prior experience with the homeless and/or mentally ill population preferred.
Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least one year as a licensed driver and no suspensions within the last 3 years).
Skills, Knowledge and Abilities
Understanding of housing‑first and other harm reduction models.
Ability to multitask.
Strong interpersonal skills.
Strong written and verbal skills.
Team player.
Good judgement.
Computer Skills
Proficient in Microsoft Outlook.
Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES.
Physical Requirements
Frequent walking and standing.
Ability to lift up to 30 lbs, including client belongings.
Work Environment
Indoors and outdoors; all weathers.
Union Information This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement.
EEO Statement Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.
Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job‑related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer.
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Organization Overview The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.
The Isaacs Center focuses primarily on the needs of children and low‑income families, out‑of‑school and out‑of‑work youth, and aging New Yorkers. We operate at community centers located in East Harlem and Yorkville and seek to deliver programs that are impactful, innovative, and intergenerational.
Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC), a borough‑wide initiative to serve the unsheltered community. The Uptown team serves the UWS and UES of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan.
Program Description The MOC catchment area includes W. 59th – W. 110th Street & E. 59th – E. 96th Street, river to river.
Purpose of Position The Housing Outreach Specialist works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position serves as a case manager for adults experiencing street homelessness, with the goal of placement into transitional and permanent housing. The position works collaboratively across teams and organizations to achieve this goal.
Schedule Monday through Friday, 9:00 am to 5:00 pm.
Pay $25.75 – $29.83 hourly.
Responsibilities
Serve as case manager for adults experiencing homelessness, with a goal of placement into transitional and permanent housing.
Perform intake, assessment, service planning, advocacy, referral and escort services.
Maintain client case records and enter data in computer database using handheld and desktop computers.
Provide follow‑up case management for clients placed in housing, to promote retention and document outcomes.
Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement.
Coordinate teams and multiple referral sources for caseload additions.
Ensure referred clients are properly documented in MOCapp and connected to an assigned Housing Outreach Specialist.
Participate in outreach trips to identify and communicate with unsheltered individuals.
Perform additional duties such as working with a peer, assisting with their integration on the team, or other administrative tasks.
Drive outreach van and take public transportation when needed.
Participate in at least four (4) overnight quarterly counts of homeless individuals living on the streets of Manhattan, including the HOPE count.
Other duties as required.
Qualifications/Educational Requirements
Bachelor’s Degree preferred.
Prior experience with the homeless and/or mentally ill population preferred.
Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least one year as a licensed driver and no suspensions within the last 3 years).
Skills, Knowledge and Abilities
Understanding of housing‑first and other harm reduction models.
Ability to multitask.
Strong interpersonal skills.
Strong written and verbal skills.
Team player.
Good judgement.
Computer Skills
Proficient in Microsoft Outlook.
Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES.
Physical Requirements
Frequent walking and standing.
Ability to lift up to 30 lbs, including client belongings.
Work Environment
Indoors and outdoors; all weathers.
Union Information This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement.
EEO Statement Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.
Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job‑related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer.
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