Shift Robotics
3 weeks ago Be among the first 25 applicants
This range is provided by Shift Robotics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$50,000.00/yr - $70,000.00/yr As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.
Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues Maintain a deep understanding of Moonwalkers' capabilities so that you can offer accurate information to customers Assist B2B customers with order processing, product information, and account management Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and warranty returns Maintain clear and organized records of customer interactions and issues using our CRM system Identify trends in customer inquiries and provide feedback to improve product design, documentation, and customer experience Work closely with the Sales and Marketing teams to support marketing campaigns, promotions, and product launches Provide ongoing feedback and recommendations to improve customer support processes and procedures
If you are passionate about helping people, have a strong customer service orientation, and want to be part of a company dedicated to making urban environments more accessible and sustainable, we encourage you to apply for the Customer Support Specialist role at Shift. Join us in shaping the future of urban mobility!
Requirements
High school diploma required; bachelor's degree in a related field preferred 2+ years of customer support experience Excellent communication skills, both written and verbal Strong problem-solving abilities and a customer-centric approach to service Familiarity with CRM software and ticketing systems Detail-oriented, organized, and able to manage multiple tasks efficiently Proficiency in Microsoft Office and Google Workspace tools Desire to learn about and support our mission to make the world a more walkable place Ability to work collaboratively within a team and independently when needed Previous experience in the tech industry is a plus
Benefits
Competitive salary Health, dental, and vision insurance 401(k) retirement plan Flexible working hours Opportunities for professional growth and development A dynamic, inclusive, and innovative work environment
Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Shift Robotics by 2x Get notified about new Customer Support Specialist jobs in
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$50,000.00/yr - $70,000.00/yr As a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B clients, among other responsibilities.
Provide prompt and courteous assistance to customers via phone, email, and chat to resolve inquiries and issues Maintain a deep understanding of Moonwalkers' capabilities so that you can offer accurate information to customers Assist B2B customers with order processing, product information, and account management Manage and process returns, warranty claims, and repairs efficiently, ensuring customers are satisfied with the resolution Collaborate with the logistics team to coordinate shipping, tracking, and delivery status for orders and warranty returns Maintain clear and organized records of customer interactions and issues using our CRM system Identify trends in customer inquiries and provide feedback to improve product design, documentation, and customer experience Work closely with the Sales and Marketing teams to support marketing campaigns, promotions, and product launches Provide ongoing feedback and recommendations to improve customer support processes and procedures
If you are passionate about helping people, have a strong customer service orientation, and want to be part of a company dedicated to making urban environments more accessible and sustainable, we encourage you to apply for the Customer Support Specialist role at Shift. Join us in shaping the future of urban mobility!
Requirements
High school diploma required; bachelor's degree in a related field preferred 2+ years of customer support experience Excellent communication skills, both written and verbal Strong problem-solving abilities and a customer-centric approach to service Familiarity with CRM software and ticketing systems Detail-oriented, organized, and able to manage multiple tasks efficiently Proficiency in Microsoft Office and Google Workspace tools Desire to learn about and support our mission to make the world a more walkable place Ability to work collaboratively within a team and independently when needed Previous experience in the tech industry is a plus
Benefits
Competitive salary Health, dental, and vision insurance 401(k) retirement plan Flexible working hours Opportunities for professional growth and development A dynamic, inclusive, and innovative work environment
Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Shift Robotics by 2x Get notified about new Customer Support Specialist jobs in
Austin, TX . Customer Service Representative - State Farm Agent Team Member
Austin, TX $36,000.00-$42,000.00 9 months ago Customer Service Representative, Austin South
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Hutto, TX $45,000.00-$65,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr