Sunnyside*
MISSION STATEMENT
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY
The Sunnyside Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have: Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals. Elevated skills in decision making, active listening and problem solving. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service. CORE JOB DUTIES
Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) during non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to employee questions, concerns or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. Lift, carry and balance up to 50 pounds (100 pounds with assistance). Ability to walk or stand for extended periods of time. REQUIRED EXPERIENCE, EDUCATION AND SKILLS
High School Diploma or equivalent 3 - 5 years’ experience in customer service 1+ year experience leading or mentoring a team; cannabis experience preferred Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner Excellent communication, interpersonal, and persuasive skills BENEFITS
Cresco Labs offers eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(K) match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer paid holidays and paid time off, and may include discretionary bonuses, stock options and an employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including location, market data, skills and experience. Pay Range $21.50 - $21.50 USD ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry EEO Statement:
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY
The Sunnyside Retail Store Supervisor will support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have: Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals. Elevated skills in decision making, active listening and problem solving. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service. CORE JOB DUTIES
Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) during non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to employee questions, concerns or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Verify inventory counts and cash deposit totals; reconcile any discrepancies. Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. Lift, carry and balance up to 50 pounds (100 pounds with assistance). Ability to walk or stand for extended periods of time. REQUIRED EXPERIENCE, EDUCATION AND SKILLS
High School Diploma or equivalent 3 - 5 years’ experience in customer service 1+ year experience leading or mentoring a team; cannabis experience preferred Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner Excellent communication, interpersonal, and persuasive skills BENEFITS
Cresco Labs offers eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(K) match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer paid holidays and paid time off, and may include discretionary bonuses, stock options and an employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including location, market data, skills and experience. Pay Range $21.50 - $21.50 USD ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry EEO Statement:
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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