Uber
Customer Success Implementation Lead, Uber for Business
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Customer Success Implementation Lead, Uber for Business
role at
Uber
About The Role
We’re looking for sharp, highly motivated individuals to join our team! As a Customer Success Implementation Lead, you will work directly with our existing Enterprise and Mid‑Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long‑term satisfaction and retention. Partnering closely with Account Executives and cross‑functional stakeholders, you’ll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact.
This is a hybrid role
– our team collaborates in‑person out of our incredible office in New York City on Tuesdays, Wednesdays, and Thursdays. We encourage employees to work from our office on additional days if desired.
What You’ll Do
Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long‑term value.
Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer’s existing programs and workflows.
Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices.
Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver smooth, timely, and effective rollouts.
Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral.
Oversee end‑to‑end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows.
Collaborate closely with cross‑functional teams (Sales, Product, Support, Marketing, Finance) to ensure client feedback is acted on and the customer experience continuously improves.
Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth.
Basic Qualifications
Bachelor’s Degree
3+ years of experience in a client‑facing role and/or project management
Strong analytical, organizational, and problem‑solving skills
Proficiency in data analysis, interpreting results to drive meaningful conclusions
Experience influencing stakeholders to drive decision‑making
Preferred Qualifications
Strong prioritization skills – able to manage time effectively, prioritizing high‑value clients while working with multiple customers to deliver on goals and improve processes.
Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
Excellent organizational skills and the ability to balance attention to detail with swift execution.
Speed, resourcefulness, and a go‑getter attitude. Agile and thrive when operating in new spaces and fast‑paced environments.
The drive to contribute to a positive team environment and collaborate by sharing strategies with peers.
Tech‑savvy – familiar with multiple systems; Salesforce experience is a plus.
Excellent communication and collaboration abilities.
Compensation and Benefits
For New York, NY-based roles: Base salary range $88,000 – $98,000 per year. Additional equity, bonus, and benefits. Full details available on Uber’s benefits page.
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Customer Success Implementation Lead, Uber for Business
role at
Uber
About The Role
We’re looking for sharp, highly motivated individuals to join our team! As a Customer Success Implementation Lead, you will work directly with our existing Enterprise and Mid‑Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long‑term satisfaction and retention. Partnering closely with Account Executives and cross‑functional stakeholders, you’ll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact.
This is a hybrid role
– our team collaborates in‑person out of our incredible office in New York City on Tuesdays, Wednesdays, and Thursdays. We encourage employees to work from our office on additional days if desired.
What You’ll Do
Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long‑term value.
Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer’s existing programs and workflows.
Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices.
Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver smooth, timely, and effective rollouts.
Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral.
Oversee end‑to‑end technical setup, including account configuration, integrations (API/SFTP/Expense), and support for billing or reporting workflows.
Collaborate closely with cross‑functional teams (Sales, Product, Support, Marketing, Finance) to ensure client feedback is acted on and the customer experience continuously improves.
Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth.
Basic Qualifications
Bachelor’s Degree
3+ years of experience in a client‑facing role and/or project management
Strong analytical, organizational, and problem‑solving skills
Proficiency in data analysis, interpreting results to drive meaningful conclusions
Experience influencing stakeholders to drive decision‑making
Preferred Qualifications
Strong prioritization skills – able to manage time effectively, prioritizing high‑value clients while working with multiple customers to deliver on goals and improve processes.
Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
Excellent organizational skills and the ability to balance attention to detail with swift execution.
Speed, resourcefulness, and a go‑getter attitude. Agile and thrive when operating in new spaces and fast‑paced environments.
The drive to contribute to a positive team environment and collaborate by sharing strategies with peers.
Tech‑savvy – familiar with multiple systems; Salesforce experience is a plus.
Excellent communication and collaboration abilities.
Compensation and Benefits
For New York, NY-based roles: Base salary range $88,000 – $98,000 per year. Additional equity, bonus, and benefits. Full details available on Uber’s benefits page.
#J-18808-Ljbffr