Delivery Specialist, Customer Experience

ComplyWith makes the law clear for people who need to do things right. Our vision is to be well known as Aotearoa New Zealands legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use software. Our growing legal technology business works with over 180 Kiwi businesses, including regulators and industry leaders. The working environment at ComplyWith encourages grounded achievers who love doing work that matters and getting stuff done. Were confident, humble, and authentic. Get a taste of what we do at ComplyWith here . We offer a unique opportunity to join a growing company in Aotearoa New Zealand's fast-growing SaaS sector. At ComplyWith we pride ourselves on an awesome working environment: We do an honest week's work - no long hours or late nights We empower each other to take on responsibility - you'll be supported to grow your career and skillset, and directly lead your own project work We have fun - we have office bikes and paddleboards! About the job

In this role, youll initially use your highly organised and customer-focused approach to support the work of our busy Customer Experience team to onboard new customers, proactively drive success, and add value for our customers. Youll then have opportunities to grow your career with ComplyWith, and this is likely to include playing a key role in delivering our rapidly developing ComplyWith Managed subscription service. This is a full-time role in our Customer Experience Team, based in our Wellington waterfront office. What you'll be doing

Youll quickly come up to speed with our processes and systems so that you can: Undertake a range of customer delivery project work, including:

Setting up project plans and Trello boards, tracking time, and ticking off work against agreed project milestones Managing calendars, and scheduling and booking rooms and meetings over email and through Calendly Updating users in customer tools Providing in-meeting support such as taking notes and helping with software demonstrations Supporting the set-up of legal compliance surveys, monitoring those surveys, and helping report on survey results Communicating with customers via email, phone, Teams, and in person Helping develop meeting and communication templates Gathering and maintaining customer data and entering this in our CRM

Support the wider team and business, including:

Advocating for our products at conferences and industry events Supporting internal projects Contributing to process and team efficiency improvements. Proactively completing recurring and ad-hoc admin tasks, including:

Logging time worked by the team in MinuteDock Updating Team calendars and our whiteboard Research tasks.

Youll also have the chance to grow your career with the opportunity to become more involved in the delivery of our ComplyWith Managed service our premium offering where we provide ongoing hands?on support to our customers after they have had ComplyWith implemented. Youll work closely with other members of the Customer Experience Team and have mentoring and support from senior team members to get up to speed. How you'll know you're successful

You know youre doing a great job when: Youre supporting a variety of projects, and are integral in keeping them running smoothly Our Legal Consultants can delegate project work to you knowing youre a safe pair of hands to deliver high quality work on time You receive positive feedback and are highly valued by customers and key stakeholders for your responsiveness and impact Youre proactively completing regular tasks and anticipate customer needs. What youll bring

Were looking for someone whos enthusiastic, proactive, and comfortable communicating with more senior people within customer organisations. Youll have an organised approach and can grow with us as ComplyWith continues to accelerate. The ideal candidate will demonstrate the following : Experience working in a professional environment supporting projects, keeping track of multiple deadlines, and communicating with customers (including senior stakeholders) Smart with the ability to demonstrate a growth mindset and the ability to rapidly learn in a technical environment An interest in the interface of the law, technology, client needs, and innovative creative thinking A systems mindset with the ability to look beyond a specific task and identify how your work connects with wider processes, customer outcomes, and our organisations goals The ability to work both independently and collaboratively across multiple projects, products and platforms, and with a variety of people Great time and project management skills Excellent communication and interpersonal skills; youre able to pick up the phone and respond to customers A problem-solver with a drive to learn and take on new challenges in a collaborative and practical way A values-driven personality and a desire and ability to work in a way thats aligned with our Guiding Principles. We do our very best to be:

Simplicity-driven People-centred Grounded achievers Autonomous collaborators Forever innovating.

To find out more, check out the How we roll section on our About Us page . Previous experience in roles like a legal assistant, executive assistant, or coordinator in a professional services firm Experience dealing directly and confidently with senior people in organisations youve worked in or in customer organisations. How to apply

Find out more about working at ComplyWith on our careers page . If you have any questions, please email us at recruitment@complywith.com . To apply, please send through a copy of your CV and cover letter. If you dont quite meet these requirements but still think youd be a great fit for the role, wed still love to hear from you. We will be reviewing applications as they come in. #J-18808-Ljbffr