Insycle
Overview
UK Customer Support Specialist role at Insycle. Join to apply for the UK Customer Support Specialist role at Insycle. The role involves helping customers resolve challenges via chat, email, and direct support, assisting them in using Insycle’s features effectively, troubleshooting, and answering general how-to questions. You will collaborate with service, product, and sales teams to convey common questions and pain points and ensure customers feel heard. Two steps are required to apply: Submit the application using the job board and complete the Application Questionnaire. Link to Questionnaire: https://forms.gle/E9vaJSxRJTMDigRM6 Insycle helps teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code. We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care about helping people succeed, we want to meet you. Why this role is exciting: you’ll be part of a small, agile team where you can grow quickly, learn from more experienced teammates, and make a significant impact on our customer experience while growing your career. Salary and benefits: GBP 37K - 52K annual, 0.05% - 0.1% equity, medical, dental, and vision insurance, PTO/sick/holidays, full-time remote UK role (9 am – 6 pm). Responsibilities
Provide direct customer support via chat, email, or Zoom to help users get value from Insycle. Troubleshoot and resolve common technical issues related to data formatting, automation workflows, and bulk record operations. Assist customers with basic to moderately complex use cases, bringing curiosity and patience to every interaction. Collaborate with the product, service, and sales teams to communicate customer pain points and improve processes. Contribute to internal documentation, templates, and knowledge sharing to support customers and teammates. Qualifications
0-3 years of experience in B2B SaaS customer support or similar customer-facing roles. Strong communicator (chat, email, or Zoom). Naturally curious, driven, and persistent when solving customer problems. Enjoy troubleshooting and explaining technical challenges in clear, simple language. Willingness to learn and use data tools and CRMs like HubSpot or Salesforce. Comfortable working in a fast-moving remote environment and collaborating with a small team. Not a fit
Preferring only basic support questions or strict scripts. Needing rigid structure and not energized by a fast-paced, evolving environment. Uncomfortable with ambiguity or not enjoying solving problems independently. Not proactive or lacking ownership of problem-solving. Tools We Use
HubSpot (CRM) Intercom (live chat) Zoom (training, demos, onboarding) Slack (team collaboration) ChatGPT and AI-powered tools within Intercom, HubSpot, etc. Team and Growth
Mentorship and ongoing training; will handle more complex issues as you gain experience. Opportunity to grow in troubleshooting, customer service, and product knowledge. Be an internal advocate for customers and help shape support processes.
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UK Customer Support Specialist role at Insycle. Join to apply for the UK Customer Support Specialist role at Insycle. The role involves helping customers resolve challenges via chat, email, and direct support, assisting them in using Insycle’s features effectively, troubleshooting, and answering general how-to questions. You will collaborate with service, product, and sales teams to convey common questions and pain points and ensure customers feel heard. Two steps are required to apply: Submit the application using the job board and complete the Application Questionnaire. Link to Questionnaire: https://forms.gle/E9vaJSxRJTMDigRM6 Insycle helps teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code. We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care about helping people succeed, we want to meet you. Why this role is exciting: you’ll be part of a small, agile team where you can grow quickly, learn from more experienced teammates, and make a significant impact on our customer experience while growing your career. Salary and benefits: GBP 37K - 52K annual, 0.05% - 0.1% equity, medical, dental, and vision insurance, PTO/sick/holidays, full-time remote UK role (9 am – 6 pm). Responsibilities
Provide direct customer support via chat, email, or Zoom to help users get value from Insycle. Troubleshoot and resolve common technical issues related to data formatting, automation workflows, and bulk record operations. Assist customers with basic to moderately complex use cases, bringing curiosity and patience to every interaction. Collaborate with the product, service, and sales teams to communicate customer pain points and improve processes. Contribute to internal documentation, templates, and knowledge sharing to support customers and teammates. Qualifications
0-3 years of experience in B2B SaaS customer support or similar customer-facing roles. Strong communicator (chat, email, or Zoom). Naturally curious, driven, and persistent when solving customer problems. Enjoy troubleshooting and explaining technical challenges in clear, simple language. Willingness to learn and use data tools and CRMs like HubSpot or Salesforce. Comfortable working in a fast-moving remote environment and collaborating with a small team. Not a fit
Preferring only basic support questions or strict scripts. Needing rigid structure and not energized by a fast-paced, evolving environment. Uncomfortable with ambiguity or not enjoying solving problems independently. Not proactive or lacking ownership of problem-solving. Tools We Use
HubSpot (CRM) Intercom (live chat) Zoom (training, demos, onboarding) Slack (team collaboration) ChatGPT and AI-powered tools within Intercom, HubSpot, etc. Team and Growth
Mentorship and ongoing training; will handle more complex issues as you gain experience. Opportunity to grow in troubleshooting, customer service, and product knowledge. Be an internal advocate for customers and help shape support processes.
#J-18808-Ljbffr