Global Hardware Logistics Lead Job at HCLTech in Town of Poland

Associate Recruitment Manager at HCLTech

HCLTech is a global technology company with over 224,000 employees across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, AI, and software. Consolidated revenues as of December 2023 totaled $13.1 billion.

Roles & Responsibilities

• ServiceNow – Request Forms/SC Tasks:
  • Weekly Process Improvement Meetings
  • QA, Testing, Escalations, Routing
  • Support – Written or co‑authored ~20 Help Articles (Processes, how‑to’s, Best Practices)
  • Support Global HCL Tech’s (Chat/email daily answering questions regarding SC Tasks or forms)
  • Demo Processes (6 AM Europe Demo’s, 10 PM Asia Pac Demo’s, and normal hour meetings)
  • Reporting/Dashboards – Provide monthly reporting for hubs globally and SC Tasks dashboards upon request
  • Post updates to processes on Workplace
• Asset Management:
  • Bi‑weekly Process Improvement Meeting with Leland Dingman (Asset Mgmt. Product Owner) and dev team
  • Lenovo GSK PO Asset Import – Send weekly spreadsheet to SNOW instances to import new GSK PO Lenovo laptop/desktops
  • Generic Import Template – Global import of Assets and Consumables into stockrooms (Apple Assets, MacBook’s and iPads, consumables), submit globally for all countries excluding UK
  • Support – Testing new features and provide escalations
  • Reconcile weekly/monthly consumable quantities that are showing incorrectly in lounges/hubs
• Finance:
  • Provide monthly cross‑charge data for North America, United Kingdom, India, and Poland; submit all Computer, iPad, and Consumables deployed from each country’s sites/hubs for cross‑charge
  • Provide end‑of‑month kit values; send monthly spreadsheets to Finance to show kit held in stock per country (NA, UK, India, Poland)
  • Cancellations – maintain monthly list of laptop requests to remove from billing for New Starters that did not take the job or duplicate/error requests; access to “Unconsume” consumables for users who did not want the accessories requested
• Global Hub Process Alignment:
  • Weekly meetings with NA, UK, India, and Poland Hubs to ensure processes are followed, gather improvement feedback, and support additional questions
  • Life insurance
  • Private medical care
  • MultiSport Card
  • Subsidy for glasses
  • Subsidy to language courses
  • Christmas and holiday bonuses