Pyramid Global Hospitality is hiring: Restaurant Manager in Scottsdale

Restaurant Manager

Hotel Valley Ho – Scottsdale, AZ

Job Summary

This position contributes to Hotel Valley Ho’s success by assisting the Restaurant General Manager in supervising all food and beverage operations at the Restaurant. The role ensures the highest quality standards for food, service, cleanliness, and marketing, while maintaining daily operations of the ZuZu kitchen and overall profitability.

Job Functions

• Coordinate with the culinary department to implement new menus and seasonal promotions, such as holidays and special event promotions.
• Maintain inventory and pars for the restaurant, ensuring appropriate levels of linen, glassware, silverware, china, condiments are delivered and stored. Communicate ordering needs to the Restaurant General Manager.
• Work with the Executive Chef and culinary staff to ensure standards of product presentation and service are maintained.
• Taste new menu rollout food and beverage products for consistency, ensure staff knowledge, and develop culinary testing to maintain knowledge.
• Check that all equipment is in working order and communicate any dysfunctions.
• Visually inspect and take action to ensure that facilities in the restaurant look appealing and attractive to guests at all times.
• Respond to guest inquiries and coordinate special arrangements and requests in F&B outlets.
• Interact with customers to determine needs, satisfaction and resolve conflicts, be a proactive participant in guest recovery.
• Assist line employees in coordinating services from support departments, such as maintaining adequate stock of linen.
• Visit and observe competitive resort and restaurant operations to keep abreast of marketing techniques and promotions.
• Perform duties of the Restaurant General Manager when necessary to ensure proper management coverage is maintained.
• Perform and support line employee job functions under high volume and emergency situations.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co‑workers, and management.
• Perform additional duties as requested by the Restaurant General Manager.

What We’re Looking For

• Carry out supervisory responsibilities in accordance with organization policies and applicable law.
• Exhibit control of all shifts; monitor standards, cleanliness and team performance relative to timing and accuracy with the goal of total guest satisfaction.
• Motivate staff, build morale and practice succession planning.
• Hire, train, motivate and schedule staff in accordance with business needs, productivity and service standards. Train restaurant staff in service of fine cuisine.
• Conduct coaching and counseling when necessary; write and present associate annual reviews per the direction and support of the Restaurant General Manager.
• Train staff to recognize resort packages sold and how to ring these using the Micros system.
• Embrace and practice all the resort’s standards.
• Interview, fill out personnel action forms, performance reviews, coaching and counseling forms.
• Schedule staff accordingly to ensure proper coverage and timely service.

Job Requirements

• Good wine knowledge.
• Knowledgeable regarding food, beverage and room service techniques.
• Strong working knowledge of Micros point of sale system, gratuity sheets, employee time edit programs, Opentable, Excel and cashier close‑outs.
• Familiarity with all positions in the restaurant; willing to fill positions when needed.
• Ability to lift and quickly transport heavy trays up to 60 lbs on slippery surfaces.
• Ability to listen effectively, speak and write English clearly.
• Self‑motivated, organized, fast and even‑tempered. Strong attention to detail.
• Pleasant personality to effectively deal with guests and contribute to the overall atmosphere of teamwork with fellow employees.
• Ability to quickly deliver quality product while under pressure.
• Requires extending arms, bending and stooping to reach materials.
• Excellent leadership, communication and interpersonal skills.

Compensation

$0 (actual compensation varies by experience and location)

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.