New River Community College
Director of Enrollment Operations
New River Community College, Norfolk, Virginia, United States, 23500
Overview
Job Title: Director of Enrollment Operations
Department: DL ONLINE COURSE DEVELOPMENT
Location: Remote
Position Number: FP394A
Job Summary The Director of Enrollment Operations leads a significant operational infrastructure to help drive ODU's enrollment success. This role is responsible for building and leading an Enrollment Operations team that will oversee an enrollment contact center, transfer evaluation services, and prior learning assessment. The Director helps ensure a seamless, efficient, and compliant experience from inquiry to graduation, driving process improvements that enhance the student experience and student success. Reporting to the Assistant Vice President of Enrollment Optimization, this position works in close partnership with Enrollment Management teams to ensure that operational activities align with strategic goals and deliver a high-quality student experience.
Responsibilities Note: The original description describes responsibilities within the job summary. The refined version preserves the intent but presents it as a concise narrative under this section.
Qualifications
Minimum Qualifications:
Master's Degree in a related field of study required.
Demonstrated expertise in contact center operations and/or prior learning assessment within a higher education environment.
Proven ability to lead high-performing teams, manage process change, and scale services for college/university students.
Excellent written and verbal communication skills required.
Basic computer skills required (word processing, spreadsheets, etc.).
Demonstrated ability to manage multiple deadline and sensitive assignments.
Ability to work with diverse populations.
The position is mostly remote but requires a willingness to travel to campus and conferences as needed.
Minimum of 7-10 years of progressive experience in enrollment services, advising, student success, or higher education operations, preferably within an online or higher education environment.
Preferred Qualifications:
Five9 or Salesforce experience.
Conditions of Employment The final candidate is subject to a criminal history check.
Dates Job Open Date: 10/28/2025
Open Until Filled: No
Application Review Date: 11/07/2025
Job Close Date: 11/07/2025
Special Instructions to Applicants / Additional Materials Required Criminal Background Check
Equity and Other Statements Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request: If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
ODU Statement: Old Dominion University, located in Norfolk, is Virginia's forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.
Applicant Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Supplemental Questions
#J-18808-Ljbffr
Department: DL ONLINE COURSE DEVELOPMENT
Location: Remote
Position Number: FP394A
Job Summary The Director of Enrollment Operations leads a significant operational infrastructure to help drive ODU's enrollment success. This role is responsible for building and leading an Enrollment Operations team that will oversee an enrollment contact center, transfer evaluation services, and prior learning assessment. The Director helps ensure a seamless, efficient, and compliant experience from inquiry to graduation, driving process improvements that enhance the student experience and student success. Reporting to the Assistant Vice President of Enrollment Optimization, this position works in close partnership with Enrollment Management teams to ensure that operational activities align with strategic goals and deliver a high-quality student experience.
Responsibilities Note: The original description describes responsibilities within the job summary. The refined version preserves the intent but presents it as a concise narrative under this section.
Qualifications
Minimum Qualifications:
Master's Degree in a related field of study required.
Demonstrated expertise in contact center operations and/or prior learning assessment within a higher education environment.
Proven ability to lead high-performing teams, manage process change, and scale services for college/university students.
Excellent written and verbal communication skills required.
Basic computer skills required (word processing, spreadsheets, etc.).
Demonstrated ability to manage multiple deadline and sensitive assignments.
Ability to work with diverse populations.
The position is mostly remote but requires a willingness to travel to campus and conferences as needed.
Minimum of 7-10 years of progressive experience in enrollment services, advising, student success, or higher education operations, preferably within an online or higher education environment.
Preferred Qualifications:
Five9 or Salesforce experience.
Conditions of Employment The final candidate is subject to a criminal history check.
Dates Job Open Date: 10/28/2025
Open Until Filled: No
Application Review Date: 11/07/2025
Job Close Date: 11/07/2025
Special Instructions to Applicants / Additional Materials Required Criminal Background Check
Equity and Other Statements Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request: If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
ODU Statement: Old Dominion University, located in Norfolk, is Virginia's forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.
Applicant Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Supplemental Questions
#J-18808-Ljbffr