Creative Artists Agency
Senior Director, Recruitment Strategy & Operations
Creative Artists Agency, New York, New York, us, 10261
Senior Director, Recruitment Strategy & Operations
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Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other global locations.
The Role The Senior Director, Recruitment Strategy & Operations will help drive the global recruitment strategy in close collaboration with US and International Recruitment teams, ensuring the organization attracts top talent and builds critical capabilities across CAA functions. This role will lead the development of key capabilities, systems, and processes from the ground up, shaping a scalable, data‑driven, and equitable recruitment strategy.
As a key leadership role, the Senior Director will build trusted relationships across HR and the business, define and deliver global hiring infrastructure, and ensure recruitment operations, sourcing, labor market intelligence, and employer branding are aligned to support CAA’s strategic talent goals.
Key Responsibilities
Partner with HRBPs, Finance, and Agency Operations on strategic workforce planning and talent pipelining.
Deliver proactive sourcing and market mapping for hard‑to‑fill and executive‑level roles.
Leverage labor market insights to inform sourcing strategies and support decision‑making.
Recruitment Operations
Design and standardize global recruitment processes and policies (e.g., requisition approvals, job postings, assessments, scheduling).
Partner with HR Operations to develop objectives designed to optimize the recruitment tech stack (e.g., Workday, AI tools).
Partner with Recruitment Delivery and Early Careers teams with training and operational updates.
Data, Analytics & Reporting
Collaborate with the HR Data team to define key recruiting metrics and dashboards.
Analyze data to track performance (e.g., time‑to‑fill, sourcing effectiveness) and inform strategy.
Provide actionable insights to senior leadership.
Talent Brand
Lead the development and execution of a global employer brand strategy.
Partner with Communications and Creative teams to establish and promote the EVP.
Oversee recruitment marketing efforts across key platforms and manage vendor relationships.
Qualifications
12+ years in recruitment, with deep experience across sourcing, labor market analysis, and/or operations.
4+ years in a leadership role overseeing a recruitment Center of Excellence or equivalent function.
Proven success building and scaling global recruitment strategies.
Strong expertise in recruiting operations (ATS, assessments, candidate experience, etc.).
Direct experience leading global sourcing efforts and managing executive search.
Data‑driven with strong analytical skills and fluency in ATS/CRM systems (e.g., Workday, Greenhouse).
Skilled in leading dispersed teams and navigating matrixed global environments.
Excellent communication and stakeholder management skills, including executive influence.
Passion for inclusive hiring and equitable recruitment practices.
Experience managing large‑scale vendor partnerships across recruitment services.
Preferred Qualifications
Experience with global workforce planning and talent scaling.
Familiarity with international hiring regulations and compliance.
Strong understanding of talent market trends, particularly in entertainment.
Background in global talent branding best practices.
Awareness of emerging recruitment technologies and industry innovation.
Location This is a hybrid role based in our Los Angeles or New York office.
Compensation The annual base salary for this position is in the range of $225,000 - $266,000. This position is also eligible for benefits and a discretionary bonus. Salary may vary based upon relevant experience, time in the role, business sector, and geographic location, among other criteria.
Equal Employment Opportunity Statement Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, family status, sexual orientation, gender identity, or any other characteristic protected by applicable law. The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodations for qualified individuals with disabilities. CAA does not accept unsolicited resumes from third‑party recruiters unless they are contractually engaged by CAA. The absence of a permanent address is not a bar to employment; the Company does not discriminate based on housing status.
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Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other global locations.
The Role The Senior Director, Recruitment Strategy & Operations will help drive the global recruitment strategy in close collaboration with US and International Recruitment teams, ensuring the organization attracts top talent and builds critical capabilities across CAA functions. This role will lead the development of key capabilities, systems, and processes from the ground up, shaping a scalable, data‑driven, and equitable recruitment strategy.
As a key leadership role, the Senior Director will build trusted relationships across HR and the business, define and deliver global hiring infrastructure, and ensure recruitment operations, sourcing, labor market intelligence, and employer branding are aligned to support CAA’s strategic talent goals.
Key Responsibilities
Partner with HRBPs, Finance, and Agency Operations on strategic workforce planning and talent pipelining.
Deliver proactive sourcing and market mapping for hard‑to‑fill and executive‑level roles.
Leverage labor market insights to inform sourcing strategies and support decision‑making.
Recruitment Operations
Design and standardize global recruitment processes and policies (e.g., requisition approvals, job postings, assessments, scheduling).
Partner with HR Operations to develop objectives designed to optimize the recruitment tech stack (e.g., Workday, AI tools).
Partner with Recruitment Delivery and Early Careers teams with training and operational updates.
Data, Analytics & Reporting
Collaborate with the HR Data team to define key recruiting metrics and dashboards.
Analyze data to track performance (e.g., time‑to‑fill, sourcing effectiveness) and inform strategy.
Provide actionable insights to senior leadership.
Talent Brand
Lead the development and execution of a global employer brand strategy.
Partner with Communications and Creative teams to establish and promote the EVP.
Oversee recruitment marketing efforts across key platforms and manage vendor relationships.
Qualifications
12+ years in recruitment, with deep experience across sourcing, labor market analysis, and/or operations.
4+ years in a leadership role overseeing a recruitment Center of Excellence or equivalent function.
Proven success building and scaling global recruitment strategies.
Strong expertise in recruiting operations (ATS, assessments, candidate experience, etc.).
Direct experience leading global sourcing efforts and managing executive search.
Data‑driven with strong analytical skills and fluency in ATS/CRM systems (e.g., Workday, Greenhouse).
Skilled in leading dispersed teams and navigating matrixed global environments.
Excellent communication and stakeholder management skills, including executive influence.
Passion for inclusive hiring and equitable recruitment practices.
Experience managing large‑scale vendor partnerships across recruitment services.
Preferred Qualifications
Experience with global workforce planning and talent scaling.
Familiarity with international hiring regulations and compliance.
Strong understanding of talent market trends, particularly in entertainment.
Background in global talent branding best practices.
Awareness of emerging recruitment technologies and industry innovation.
Location This is a hybrid role based in our Los Angeles or New York office.
Compensation The annual base salary for this position is in the range of $225,000 - $266,000. This position is also eligible for benefits and a discretionary bonus. Salary may vary based upon relevant experience, time in the role, business sector, and geographic location, among other criteria.
Equal Employment Opportunity Statement Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, family status, sexual orientation, gender identity, or any other characteristic protected by applicable law. The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodations for qualified individuals with disabilities. CAA does not accept unsolicited resumes from third‑party recruiters unless they are contractually engaged by CAA. The absence of a permanent address is not a bar to employment; the Company does not discriminate based on housing status.
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