Oldcastle BuildingEnvelope is hiring: Customer Service Rep in Grand Prairie

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has attention to detail (safety, quality, efficiency), strong work ethic/reliability, and is a problem solver . A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintaining a broad knowledge of clients, products, and services of the organization.
• Accurately processing phone, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Communicating with customers to determine expected delivery date and time.
• Providing consultation, coordination, and assistance to our customers, sales force, and internal personnel.
• Maintaining detail and organized records on all order documents, correspondence, and other project specific information.

What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What OBE Offers You

• Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
• Work-life balance - PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
• Training - We will equip you with the knowledge and skills you need to succeed

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.