People First Service Center
TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088
People First Service Center, Pompano Beach, Florida, us, 33072
TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088
Date: Oct 28, 2025
Requisition No: 863596
Agency: Department of Transportation
Working Title: TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
CONTACT PHONE NUMBER: 407-264-3118
ANTICIPATED BI-WEEKLY SALARY: $2,881.55
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do Technology Support Lead – South Region – Office of Administration
This position will lead the Turnpike Technology Support team and be responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL, Pompano Beach, FL as well as remote locations in southern Florida.
The Difference You Will Make Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work Office of Administration
Annual Salary Range $63,682.26 - $74,920.30
Your Specific Responsibilities Leads the Turnpike Technology Support team and is responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL, Pompano Beach, FL as well as remote locations in southern Florida. Supervises, recruits, mentors, and leads a high‑performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
Coordinates all activities involving responding, addressing, resolving, and escalation of reported technology service or usability issues in the responsible region. Collaborates with other regional leadership as well as district staff to ensure all technology needs are met and the user base is receiving a consistent support experience.
Assists Technology Support Manager in developing a quarterly technology assessment report that identifies TP‑OIT response time intervals, operational availability and service resource priorities; confers with, defines and assists office supervisors in the implementation of established plans to ensure timely processing and completion of responsibilities.
Ensures support and technical documentation originating in the OIT Department is up to date and an accurate reflection of the associated technology. Publishes documentation in a common shared area for approval and develops process to ensure documentation is constantly maintained.
Reviews requests and works collaboratively with OIT Operations to procure Information Technology resources. Advises Turnpike team members of solutions, changes, and implements necessary controls to ensure the Turnpike is in compliance with the acquisition and process for Florida Department of Transportation (FDOT) and other local technology procedures.
Serves as a member of the Department’s Workstation Support Team (WSST) and other service oriented groups, attending mandated meetings and teleconferences.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities Knowledge of
computer operations procedures and systems
governmental information technology policies and procedures
principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skills in
the areas of employee management and supervision
communicating business and technical information effectively to information technology personnel and non‑technical personnel
Ability to
identify and define user task needs and/or conduct short‑ and long‑range project planning studies
understand and apply applicable rules, regulations, policies, and procedures
identify and define user enterprise network needs
work independently
determine work priorities, assign work and ensure proper completion of work assignments
receive and give constructive criticism
to establish and maintain effective working relationships with others
develop and maintain information systems documentation in accordance with the Department’s standards
communicate technical information effectively to information technology personnel
process information logically and solve problems
lift up to 45 lbs.
Other Job-Related Requirements Overnight and regular travel within St Lucie, Palm Beach, Broward, and surrounding counties is required. The incumbent must be available during off‑duty hours.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
Dental, vision and supplemental insurances
State of Florida retirement package
10 paid holidays a year
Generous vacation and sick leave
Tuition waiver for public college courses
Special Requirements You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
Disability and Equal Opportunity Statements The Florida Department of Transportation values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities affirmative action plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414‑5300 for assistance.
The State of Florida is an Equal Opportunity Employer/affirmative action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Location BOCA RATON, FL, US, 33434
Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
For assistance, call the People First Service Center at (877) 562‑7287 Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr
Requisition No: 863596
Agency: Department of Transportation
Working Title: TECHNOLOGY SUPPORT LEAD - SOUTH REGION - 55012088
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
CONTACT PHONE NUMBER: 407-264-3118
ANTICIPATED BI-WEEKLY SALARY: $2,881.55
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do Technology Support Lead – South Region – Office of Administration
This position will lead the Turnpike Technology Support team and be responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL, Pompano Beach, FL as well as remote locations in southern Florida.
The Difference You Will Make Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work Office of Administration
Annual Salary Range $63,682.26 - $74,920.30
Your Specific Responsibilities Leads the Turnpike Technology Support team and is responsible for installation, support, and maintenance of enterprise technology equipment in Boca Raton, FL, Pompano Beach, FL as well as remote locations in southern Florida. Supervises, recruits, mentors, and leads a high‑performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
Coordinates all activities involving responding, addressing, resolving, and escalation of reported technology service or usability issues in the responsible region. Collaborates with other regional leadership as well as district staff to ensure all technology needs are met and the user base is receiving a consistent support experience.
Assists Technology Support Manager in developing a quarterly technology assessment report that identifies TP‑OIT response time intervals, operational availability and service resource priorities; confers with, defines and assists office supervisors in the implementation of established plans to ensure timely processing and completion of responsibilities.
Ensures support and technical documentation originating in the OIT Department is up to date and an accurate reflection of the associated technology. Publishes documentation in a common shared area for approval and develops process to ensure documentation is constantly maintained.
Reviews requests and works collaboratively with OIT Operations to procure Information Technology resources. Advises Turnpike team members of solutions, changes, and implements necessary controls to ensure the Turnpike is in compliance with the acquisition and process for Florida Department of Transportation (FDOT) and other local technology procedures.
Serves as a member of the Department’s Workstation Support Team (WSST) and other service oriented groups, attending mandated meetings and teleconferences.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities Knowledge of
computer operations procedures and systems
governmental information technology policies and procedures
principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Skills in
the areas of employee management and supervision
communicating business and technical information effectively to information technology personnel and non‑technical personnel
Ability to
identify and define user task needs and/or conduct short‑ and long‑range project planning studies
understand and apply applicable rules, regulations, policies, and procedures
identify and define user enterprise network needs
work independently
determine work priorities, assign work and ensure proper completion of work assignments
receive and give constructive criticism
to establish and maintain effective working relationships with others
develop and maintain information systems documentation in accordance with the Department’s standards
communicate technical information effectively to information technology personnel
process information logically and solve problems
lift up to 45 lbs.
Other Job-Related Requirements Overnight and regular travel within St Lucie, Palm Beach, Broward, and surrounding counties is required. The incumbent must be available during off‑duty hours.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Health insurance (over 90% employer paid)
$25,000 life insurance policy (100% employer paid)
Dental, vision and supplemental insurances
State of Florida retirement package
10 paid holidays a year
Generous vacation and sick leave
Tuition waiver for public college courses
Special Requirements You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
Disability and Equal Opportunity Statements The Florida Department of Transportation values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities affirmative action plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414‑5300 for assistance.
The State of Florida is an Equal Opportunity Employer/affirmative action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
Location BOCA RATON, FL, US, 33434
Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
For assistance, call the People First Service Center at (877) 562‑7287 Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
#J-18808-Ljbffr