Pyramid Global Hospitality
Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
About Our Property: At the West Grand Cayman Seven Mile Beach Resort & Spa we offer a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice; we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest.
Job Summary: For nearly four decades, Benchmark has been at the forefront of the industry, providing unparalleled expertise in hotel, resort and conference center management. Our two portfolios, Benchmark Resorts & Hotels and Gemstone Collection, represent the finest in guest-dedicated hospitality across the U.S. and beyond. We take a customized, entrepreneurial approach that sets us apart from management companies that follow a standardized process and leave little room for innovation. We believe travel can be transformative. We offer our guests curated experiences that broaden the mind, relax the spirit, shift perspectives and empower authentic moments of connection.
What You Will Have An Opportunity To Do: We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate will have a proven track record of providing exceptional service, be open to learning and leading by example, respond in a professional and courteous manner to guests and team, and support the team both personally and professionally.
The Reservations team plays an integral role in ensuring that each guest has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that builds anticipation for the visit. They must be knowledgeable in providing accurate information on room packages, special promotions at the resort, and events during the stay. This role helps guests discover their “Wanderlust” experience.
If you have experience in a hotel/resort reservations team, enjoy engaging with people from around the world and making meaningful connections, and have a desire to WOW guests, we want you. This is an opportunity to grow a career in hospitality with a world-class property.
Responsibilities
You will help guests discover and book their “Wanderlust” experience You will answer calls and greet people from around the world in a friendly and welcoming manner Make guest reservations for all resort accommodations Ensure accuracy of reservations, recognize guests’ needs and requests, and communicate requests to appropriate departments Promote understanding of revenue optimization concepts to maximize the resort’s revenue Use reservations software to complete reservations in a timely manner Generate and audit daily reservations reports to ensure reservation completion and accuracy Generate additional guest interest in resort amenities and outlets to help achieve ancillary revenue goals Strive to achieve monthly ADR, conversion, and revenue goals Maintain familiarity with the Resort and surrounding area Stay up-to-date on resort and amenity offerings, promotions, and policies Handle guest situations professionally and resolve challenges to guest satisfaction Maintain strong relationships with Accounting, Front Desk and Guest Services Interact with resort staff in a polite and respectful manner Upsell through product positioning and sales techniques Other duties as assigned Qualifications
Must be available to work a flexible schedule including nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on others An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Bilingual in English and Spanish preferred Compensation: CI$8.01 to CI$10.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Seniority level: Entry level Employment type: Full-time Job function: Other; Industries: Hospitality Referral tags and additional postings removed for clarity.
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You will help guests discover and book their “Wanderlust” experience You will answer calls and greet people from around the world in a friendly and welcoming manner Make guest reservations for all resort accommodations Ensure accuracy of reservations, recognize guests’ needs and requests, and communicate requests to appropriate departments Promote understanding of revenue optimization concepts to maximize the resort’s revenue Use reservations software to complete reservations in a timely manner Generate and audit daily reservations reports to ensure reservation completion and accuracy Generate additional guest interest in resort amenities and outlets to help achieve ancillary revenue goals Strive to achieve monthly ADR, conversion, and revenue goals Maintain familiarity with the Resort and surrounding area Stay up-to-date on resort and amenity offerings, promotions, and policies Handle guest situations professionally and resolve challenges to guest satisfaction Maintain strong relationships with Accounting, Front Desk and Guest Services Interact with resort staff in a polite and respectful manner Upsell through product positioning and sales techniques Other duties as assigned Qualifications
Must be available to work a flexible schedule including nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on others An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Bilingual in English and Spanish preferred Compensation: CI$8.01 to CI$10.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Seniority level: Entry level Employment type: Full-time Job function: Other; Industries: Hospitality Referral tags and additional postings removed for clarity.
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