Pyramid Global Hospitality
Night Auditor – Pyramid Global Hospitality (THesis Hotel Miami)
Join our Front Desk team as a Night Auditor at THesis Hotel Miami, located in Miami, FL.
About the Role We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses an engaging personality to create a memorable first impression for our guests. This role serves key hours where service is of utmost importance, typically from 11pm to 7am.
Your Role
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Generate, print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Assist other departments as needed
What We’re Looking For
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast‑paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays
Compensation $16.00 – $19.00 per hour
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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About the Role We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses an engaging personality to create a memorable first impression for our guests. This role serves key hours where service is of utmost importance, typically from 11pm to 7am.
Your Role
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Generate, print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Assist other departments as needed
What We’re Looking For
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast‑paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays
Compensation $16.00 – $19.00 per hour
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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