Canon Medical Systems USA, Inc.
Field Service Engineer - MR/CT/XR/UL
Canon Medical Systems USA, Inc., San Antonio, Texas, United States, 78208
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Field Service Engineer - MR/CT/XR/UL
role at
Canon Medical Systems USA, Inc.
This position is remote and field-based. The selected candidate will be required to live in or near San Antonio, TX.
Responsibilities
Install medical imaging equipment effectively and efficiently.
Complete installation quality checklist.
Perform preventive maintenance inspections per equipment specifications and standards.
Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets, and other administrative paperwork.
Maintain all assigned assets per company policies and procedures.
Improve personal productivity by enhancing product knowledge through formal and on-the-job training.
Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
Answer technical and application questions.
Capable of installing multiple products within one modality.
Maintain excellent customer relations.
Maintain accurate and complete documentation.
Perform and document FDA testing on assigned products.
Keep current with latest technical developments in multiple product lines.
Support field service operations with technical knowledge on multiple product lines.
Install and maintain equipment in multiple product lines.
Demonstrate expertise in multiple products in one modality.
Develop a higher level of troubleshooting and analytical skills.
Personal contacts involve frequent contact with management presenting information or recommendations; outside requests for non-routine information requiring tact or judgment are handled.
Plan and own workload.
Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
Work on diversified tasks that involve a range of complex but standardized procedures. Semi‑routine duties may involve solving frequent problems within standards or procedures.
Position duties involve making frequent decisions and frequent recommendations.
Develop service‑selling skills.
Work directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
Escalate technical issues and inquiries as needed.
Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
Monitor and analyze service alerts from customer scanners and resolve or escalates appropriately.
Contribute to and generate knowledge articles per policies and procedures.
Qualifications
Proven ability in developing and maintaining effective internal and external working relationships.
Must maintain an active motor vehicle/driver's license from the state where the employee resides.
2‑Year Associate's Degree in Electronics Technology or equivalent work experience in lieu of degree.
3 years advanced electronics experience.
5 years field service experience.
Pay Information: Min $74,000 to Max $119,600 annual equivalency (FSE) DOE
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Information Technology
Industry Medical Equipment Manufacturing
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Field Service Engineer - MR/CT/XR/UL
role at
Canon Medical Systems USA, Inc.
This position is remote and field-based. The selected candidate will be required to live in or near San Antonio, TX.
Responsibilities
Install medical imaging equipment effectively and efficiently.
Complete installation quality checklist.
Perform preventive maintenance inspections per equipment specifications and standards.
Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets, and other administrative paperwork.
Maintain all assigned assets per company policies and procedures.
Improve personal productivity by enhancing product knowledge through formal and on-the-job training.
Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
Answer technical and application questions.
Capable of installing multiple products within one modality.
Maintain excellent customer relations.
Maintain accurate and complete documentation.
Perform and document FDA testing on assigned products.
Keep current with latest technical developments in multiple product lines.
Support field service operations with technical knowledge on multiple product lines.
Install and maintain equipment in multiple product lines.
Demonstrate expertise in multiple products in one modality.
Develop a higher level of troubleshooting and analytical skills.
Personal contacts involve frequent contact with management presenting information or recommendations; outside requests for non-routine information requiring tact or judgment are handled.
Plan and own workload.
Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
Work on diversified tasks that involve a range of complex but standardized procedures. Semi‑routine duties may involve solving frequent problems within standards or procedures.
Position duties involve making frequent decisions and frequent recommendations.
Develop service‑selling skills.
Work directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
Escalate technical issues and inquiries as needed.
Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
Monitor and analyze service alerts from customer scanners and resolve or escalates appropriately.
Contribute to and generate knowledge articles per policies and procedures.
Qualifications
Proven ability in developing and maintaining effective internal and external working relationships.
Must maintain an active motor vehicle/driver's license from the state where the employee resides.
2‑Year Associate's Degree in Electronics Technology or equivalent work experience in lieu of degree.
3 years advanced electronics experience.
5 years field service experience.
Pay Information: Min $74,000 to Max $119,600 annual equivalency (FSE) DOE
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Information Technology
Industry Medical Equipment Manufacturing
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