Taylor & Francis Group
Higher Education Customer Success Associate (Commercial)
Taylor & Francis Group, New Orleans, Louisiana, United States, 70123
Higher Education Customer Success Associate (Commercial)
Location: New Orleans, LA, USA
Employment type: Full-time
Seniority level: Associate
Closing Date for applications: 05 November 2025
About the Role We are seeking a dynamic and customer‑focused Customer Success Manager to join our Higher Education Textbook Sales Team. In this role you will build and maintain strong relationships with higher education institutions, ensuring customer satisfaction and driving adoption of our textbook solutions across college and university campuses.
Key Responsibilities
Serve as the primary point of contact for assigned higher education accounts, building deep relationships with faculty, department chairs, and campus bookstore managers.
Conduct product demonstrations and training sessions to showcase our textbook offerings and digital learning solutions, including courseware options and instructor resources.
Collaborate with sales representatives to develop and implement account strategies that drive textbook adoption and retention.
Monitor account health metrics and proactively address potential issues before they impact customer satisfaction.
Gather customer feedback and communicate product enhancement requests to our editorial and product development teams.
Create and deliver customized implementation plans to ensure successful onboarding of new institutional customers.
Analyze usage data to identify opportunities for expanding product adoption within existing accounts.
Develop case studies and success stories highlighting positive customer outcomes.
Attend industry conferences and campus events to strengthen relationships and showcase our solutions.
Qualifications
Bachelor’s degree required; advanced degree preferred.
5+ years of experience in customer success, account management, or sales in educational publishing or higher education technology.
Demonstrated ability to build and maintain relationships with academic stakeholders.
Strong understanding of the higher education landscape and textbook adoption processes.
Excellent presentation and communication skills, with the ability to translate complex product features into clear value propositions.
Experience with CRM systems and data analysis tools.
Ability to travel up to 30% of the time for campus visits and industry events.
Passion for education and improving student outcomes through quality learning materials.
What We’re Offering
Salary range of $70,000 - $72,000 with an additional sales bonus (25% if OTE’s are met, may exceed up to 100%).
Base salary commensurate with experience.
15 days paid vacation.
10 paid sick days.
2 paid floating holidays plus a paid day off for your birthday each year.
3 additional discretionary days off during the holiday season at the end of the year.
4 paid volunteering days each year.
Up to 8 weeks of paid parental leave.
Paid leave for significant life events (e.g., moving or wedding).
Medical, vision, dental, and other voluntary benefits.
401(k) with employer match.
Seasonal social and charitable events.
Additional Information
Must have the right to live and work in the United States.
In‑person work: 3 days a week at the New Orleans office, remote otherwise.
Travel up to 30% of the time for campus visits and industry events.
Flexible work arrangements and a balanced working model are encouraged.
Equal Opportunity Employer Taylor & Francis Group is an Equal Opportunity Employer and embraces inclusive hiring practices.
#J-18808-Ljbffr
Employment type: Full-time
Seniority level: Associate
Closing Date for applications: 05 November 2025
About the Role We are seeking a dynamic and customer‑focused Customer Success Manager to join our Higher Education Textbook Sales Team. In this role you will build and maintain strong relationships with higher education institutions, ensuring customer satisfaction and driving adoption of our textbook solutions across college and university campuses.
Key Responsibilities
Serve as the primary point of contact for assigned higher education accounts, building deep relationships with faculty, department chairs, and campus bookstore managers.
Conduct product demonstrations and training sessions to showcase our textbook offerings and digital learning solutions, including courseware options and instructor resources.
Collaborate with sales representatives to develop and implement account strategies that drive textbook adoption and retention.
Monitor account health metrics and proactively address potential issues before they impact customer satisfaction.
Gather customer feedback and communicate product enhancement requests to our editorial and product development teams.
Create and deliver customized implementation plans to ensure successful onboarding of new institutional customers.
Analyze usage data to identify opportunities for expanding product adoption within existing accounts.
Develop case studies and success stories highlighting positive customer outcomes.
Attend industry conferences and campus events to strengthen relationships and showcase our solutions.
Qualifications
Bachelor’s degree required; advanced degree preferred.
5+ years of experience in customer success, account management, or sales in educational publishing or higher education technology.
Demonstrated ability to build and maintain relationships with academic stakeholders.
Strong understanding of the higher education landscape and textbook adoption processes.
Excellent presentation and communication skills, with the ability to translate complex product features into clear value propositions.
Experience with CRM systems and data analysis tools.
Ability to travel up to 30% of the time for campus visits and industry events.
Passion for education and improving student outcomes through quality learning materials.
What We’re Offering
Salary range of $70,000 - $72,000 with an additional sales bonus (25% if OTE’s are met, may exceed up to 100%).
Base salary commensurate with experience.
15 days paid vacation.
10 paid sick days.
2 paid floating holidays plus a paid day off for your birthday each year.
3 additional discretionary days off during the holiday season at the end of the year.
4 paid volunteering days each year.
Up to 8 weeks of paid parental leave.
Paid leave for significant life events (e.g., moving or wedding).
Medical, vision, dental, and other voluntary benefits.
401(k) with employer match.
Seasonal social and charitable events.
Additional Information
Must have the right to live and work in the United States.
In‑person work: 3 days a week at the New Orleans office, remote otherwise.
Travel up to 30% of the time for campus visits and industry events.
Flexible work arrangements and a balanced working model are encouraged.
Equal Opportunity Employer Taylor & Francis Group is an Equal Opportunity Employer and embraces inclusive hiring practices.
#J-18808-Ljbffr