Northwestern Medicine Central DuPage Hospital
Patient Service Representative-Glen Ellyn Immediate Care Center Part Time Days
Northwestern Medicine Central DuPage Hospital, Glen Ellyn, Illinois, us, 60138
Patient Service Representative – Glen Ellyn Immediate Care Center (Part Time Days)
Northwestern Medicine Central DuPage Hospital
The salary range for this position is $18.64 - $25.16 per hour. Placement within the salary range depends on relevant experience and internal equity. For positions represented by a labor union, placement follows the collective bargaining agreement.
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Description The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.
Responsibilities
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
Completes check‑in/out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co‑payments, past‑due balances and point‑of‑service payments.
Posts payments, processes billing information and performs “end of day” cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), floats to other ICCs/departments.
May perform other duties as assigned.
Qualifications Required
High school diploma or GED equivalent.
Zero (0) to two (2) years experience in a customer service position.
Preferred
Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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The salary range for this position is $18.64 - $25.16 per hour. Placement within the salary range depends on relevant experience and internal equity. For positions represented by a labor union, placement follows the collective bargaining agreement.
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Description The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.
Responsibilities
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
Completes check‑in/out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co‑payments, past‑due balances and point‑of‑service payments.
Posts payments, processes billing information and performs “end of day” cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), floats to other ICCs/departments.
May perform other duties as assigned.
Qualifications Required
High school diploma or GED equivalent.
Zero (0) to two (2) years experience in a customer service position.
Preferred
Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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