Abnormal Security
Customer Success Manager, Enterprise Canada
Abnormal Security, Myrtle Point, Oregon, United States, 97458
Employer Industry: Artificial Intelligence and SaaS Solutions
Benefits
Salary up to $128,000 CAD
Opportunities for bonuses and restricted stock units (RSUs)
Comprehensive benefits package offered
Potential for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a significant impact on customer satisfaction and product improvements
Responsibilities
Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
Qualifications
5+ years of Customer Success experience, ideally in enterprise SaaS
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Preferred Qualifications:
Proficiency with CRM and case management tools such as Salesforce and Jira
Solid technical understanding of internet technologies, networking, and email security products
#ArtificialIntelligence #SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Benefits
Salary up to $128,000 CAD
Opportunities for bonuses and restricted stock units (RSUs)
Comprehensive benefits package offered
Potential for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a significant impact on customer satisfaction and product improvements
Responsibilities
Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
Qualifications
5+ years of Customer Success experience, ideally in enterprise SaaS
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Preferred Qualifications:
Proficiency with CRM and case management tools such as Salesforce and Jira
Solid technical understanding of internet technologies, networking, and email security products
#ArtificialIntelligence #SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr