Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coach’s Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by presenting professional attire in line with Coach’s Guide to Style Acts as a brand ambassador in the local market to drive brand loyalty and business Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and product knowledge; remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team to meet goals and utilize Company tools; delegates and empowers others Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on business needs Demonstrates strong business acumen; interacts with supervisors regularly; remains adaptable and professional Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coach tools and technology to support relationship building and clienteling efforts Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Required Competencies
Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented Customer Focus: Dedicated to meeting customer expectations; builds trust and relationships Creativity: Generates new and unique ideas; valuable in brainstorming Interpersonal Savvy: Relates well to diverse people; builds rapport and uses diplomacy Learning on the Fly: Learns quickly; open to change; experiments to find solutions Perseverance: Finishes what is started; persistent Dealing with Ambiguity: Handles change and risk; acts with partial information Strategic Agility: Sees ahead; articulates credible possibilities and plans Building Effective Teams: Fosters teamwork and belonging Managerial Courage: Delivers actionable feedback and handles people issues directly Our People Managers – Additional Competencies
Strategic Agility Developing Direct Reports and Others Building Effective Teams Qualifications
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use walkie talkie, read price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor; capable of climbing, bending, and kneeling; able to lift up to 25 pounds regularly and up to 50 pounds for shipment processing. Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic Note: This document serves as a sample of duties; Tapestry is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider protected characteristics as defined by law. Visit Coach at
www.coach.com. ADA and Support
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Work Setup and Compensation BASE PAY RANGE $17.50 TO $27.00 Hourly Benefits and Other Compensation: Our company offers health benefits, life and disability insurance, 401(k), paid time off for wellness and vacations, and product discounts. For more details, see U.S Store Compensation & Benefits. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications; no discrimination based on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, religion, national origin, disability, marital status, military status, pregnancy, or other protected characteristics.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coach’s Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by presenting professional attire in line with Coach’s Guide to Style Acts as a brand ambassador in the local market to drive brand loyalty and business Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and product knowledge; remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team to meet goals and utilize Company tools; delegates and empowers others Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS: Manages daily operational tasks according to Coach standards, switching gears based on business needs Demonstrates strong business acumen; interacts with supervisors regularly; remains adaptable and professional Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coach tools and technology to support relationship building and clienteling efforts Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service of Coach standards Required Competencies
Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented Customer Focus: Dedicated to meeting customer expectations; builds trust and relationships Creativity: Generates new and unique ideas; valuable in brainstorming Interpersonal Savvy: Relates well to diverse people; builds rapport and uses diplomacy Learning on the Fly: Learns quickly; open to change; experiments to find solutions Perseverance: Finishes what is started; persistent Dealing with Ambiguity: Handles change and risk; acts with partial information Strategic Agility: Sees ahead; articulates credible possibilities and plans Building Effective Teams: Fosters teamwork and belonging Managerial Courage: Delivers actionable feedback and handles people issues directly Our People Managers – Additional Competencies
Strategic Agility Developing Direct Reports and Others Building Effective Teams Qualifications
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use walkie talkie, read price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor; capable of climbing, bending, and kneeling; able to lift up to 25 pounds regularly and up to 50 pounds for shipment processing. Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic Note: This document serves as a sample of duties; Tapestry is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider protected characteristics as defined by law. Visit Coach at
www.coach.com. ADA and Support
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Work Setup and Compensation BASE PAY RANGE $17.50 TO $27.00 Hourly Benefits and Other Compensation: Our company offers health benefits, life and disability insurance, 401(k), paid time off for wellness and vacations, and product discounts. For more details, see U.S Store Compensation & Benefits. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications; no discrimination based on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, religion, national origin, disability, marital status, military status, pregnancy, or other protected characteristics.
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