Sealed Air Corporation
Equipment Solutions Center Analyst - Americas
Sealed Air Corporation, Duncan, South Carolina, United States, 29334
Equipment Solutions Center Analyst - Americas
Join to apply for the
Equipment Solutions Center Analyst - Americas
role at
Sealed Air Corporation
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.
Position Summary
The primary mission of the Solutions Center team is to enhance growth of the Food Automation & Equipment business strategies in the Americas by supporting Business Services and Sales Operations through deriving solutions and solving problems that deliver value for internal and external customers. The Solutions Center team is a group of highly motivated enthusiastic individuals with a wide variety of skillsets.
Do you enjoy solving complex technical challenges in a team environment? Can you cast a forward-looking strategic vision, and work across business functions to drive that vision? Can you identify the specific strengths of a team, and contribute to directing those strengths effectively? The scope of responsibility in the Solutions Center organization is broad. As a member of this team, you will work closely across departmental boundaries with Customer Service, Field Service, Research & Development Engineering (R&D), Sales, Sector Marketing, Quality, and Manufacturing, to provide equipment technical support, develop and optimize business tools for our service organizations, foster process improvements, and function as a hub for the flow of information between those internal organizations, as well as external customers. In this role, through collaboration with multiple organizations, you will have the opportunity to expand your technical capabilities and manufacturing knowledge, strengthen your business acumen, and enhance your professional skillset as an individual contributor and as a cross-functional team member. This expansive scope of responsibilities will require strong leadership and people management skills to drive these cross functional teams.
This role will be part of the team responsible for day-to-day monitoring and resolving equipment technical support issues. This role will monitor and maintain an Incident Management System for tracking problems, issues, and their respective resolutions. As well, this role will ensure alignment and support with customer food equipment technical inquiries, remote connectivity, and future business services offerings. It is critical in the role to maintain a broad perspective and in-depth understanding of services in the market, especially services from our partners and competition.
Sealed Air Corporation is undergoing transformational change, and we need dynamic leaders in our Solutions Center organization to drive that change. The value brought by the qualified individual will be crucial to Sealed Air’s success in some of our most critical revenue growth initiatives.
Job Description
Analyze and troubleshoot customer equipment issues according to engineering and scientific principles
Review system documentation including CAD drawings and equipment manuals to confirm accuracy
Provide support to Customer Service, Technical Service, and Sales and Marketing to resolve customer issues and correctly identify component sales opportunities
Provide customer support focusing on operation, maintenance training, and field troubleshooting with root-cause analysis and closed-loop corrective actions
Execute detailed customer support project plans which ensure deliverables are met and communicate project health to internal and external stakeholders
Support portfolio of existing equipment solutions through communication and documentation of part obsolescence and technology upgrades through managing Technical Service Bulletins
Support Supply Chain Procurement, Inventory, Manufacturing, and Quality organizations with equipment issue resolution and corrective actions
Increase technical skillset and ensure success of the Customer Service team through developing tools and training
Lead and teach the team in professional skillsets and business acumen with a focus on creating influential collaboration that speeds up the implementation and growth of Sealed Air’s solutions
Lead multiple initiatives to provide technical solutions to customers, suppliers, field service representatives, and the broader Sales and Marketing organization
Partner with the Applications teams and the Field Service organization to understand customer technical support requirements
Solutions Center Liaison serving as a strategic partner hub to the R&D Engineering, Quality, Customer Service, and Supply Chain organizations to implement solutions regionally and globally
Travel requirement up to 20% possible. Overnight and international
Effectively use system tools to fulfill customer inquiries including but not limited to:
SAP
ServiceMax
Equipment Manuals (US, EMEA, Vendor supplied)
External Original Equipment Manufacturer BOM’s
Team specific tools and resources (Rotary Valves, Engineering SN configurations, Project lists, Equipment Layout files)
Safety Data Sheets / Material Safety Data Sheets online
Mediafly
Technical Service Bulletins
TEC & ECO’s (OEM Equipment)
E-drawings
Required Qualifications
Bachelor’s degree preferred or Associate’s degree plus 10 years’ experience in Engineering, Information Technology, or Packaging Sciences
Business related or technical master’s degree is a plus
Black Belt Lean Six Sigma is a plus
Expertise in services related to improving production and process efficiency
Expertise in delivering and demonstrating value to external and internal customers
Experience to meet technical challenges with creative and innovative solutions
Proficient in Microsoft Office 365 applications, especially Word, Excel, and PowerPoint
Additional Qualifications
Self-starter with the discipline and independence to work remotely while not requiring micro-management
Work independently and/or partner with other colleagues within multiple organizations, ability to lead change, thrive in a collaborative environment with all stakeholders
Fluent in the English language, both spoken and written
Fluent in Spanish and/or Portuguese is a bonus
Excellent interpersonal and communication skills (written and spoken)
Strong presentation skills and ability to convey complex technical information to a broad non-technical audience
Solid business acumen
Exceptional organizational, time management, planning, and execution skills
Excellent ability to multi-task while being flexible with changing demands and priorities
Expertise in information technology and information systems
Requisition id: 52820
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
Referrals increase your chances of interviewing at Sealed Air Corporation by 2x
Get notified about new Solutions Analyst jobs in Duncan, SC.
#J-18808-Ljbffr
Equipment Solutions Center Analyst - Americas
role at
Sealed Air Corporation
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.
Position Summary
The primary mission of the Solutions Center team is to enhance growth of the Food Automation & Equipment business strategies in the Americas by supporting Business Services and Sales Operations through deriving solutions and solving problems that deliver value for internal and external customers. The Solutions Center team is a group of highly motivated enthusiastic individuals with a wide variety of skillsets.
Do you enjoy solving complex technical challenges in a team environment? Can you cast a forward-looking strategic vision, and work across business functions to drive that vision? Can you identify the specific strengths of a team, and contribute to directing those strengths effectively? The scope of responsibility in the Solutions Center organization is broad. As a member of this team, you will work closely across departmental boundaries with Customer Service, Field Service, Research & Development Engineering (R&D), Sales, Sector Marketing, Quality, and Manufacturing, to provide equipment technical support, develop and optimize business tools for our service organizations, foster process improvements, and function as a hub for the flow of information between those internal organizations, as well as external customers. In this role, through collaboration with multiple organizations, you will have the opportunity to expand your technical capabilities and manufacturing knowledge, strengthen your business acumen, and enhance your professional skillset as an individual contributor and as a cross-functional team member. This expansive scope of responsibilities will require strong leadership and people management skills to drive these cross functional teams.
This role will be part of the team responsible for day-to-day monitoring and resolving equipment technical support issues. This role will monitor and maintain an Incident Management System for tracking problems, issues, and their respective resolutions. As well, this role will ensure alignment and support with customer food equipment technical inquiries, remote connectivity, and future business services offerings. It is critical in the role to maintain a broad perspective and in-depth understanding of services in the market, especially services from our partners and competition.
Sealed Air Corporation is undergoing transformational change, and we need dynamic leaders in our Solutions Center organization to drive that change. The value brought by the qualified individual will be crucial to Sealed Air’s success in some of our most critical revenue growth initiatives.
Job Description
Analyze and troubleshoot customer equipment issues according to engineering and scientific principles
Review system documentation including CAD drawings and equipment manuals to confirm accuracy
Provide support to Customer Service, Technical Service, and Sales and Marketing to resolve customer issues and correctly identify component sales opportunities
Provide customer support focusing on operation, maintenance training, and field troubleshooting with root-cause analysis and closed-loop corrective actions
Execute detailed customer support project plans which ensure deliverables are met and communicate project health to internal and external stakeholders
Support portfolio of existing equipment solutions through communication and documentation of part obsolescence and technology upgrades through managing Technical Service Bulletins
Support Supply Chain Procurement, Inventory, Manufacturing, and Quality organizations with equipment issue resolution and corrective actions
Increase technical skillset and ensure success of the Customer Service team through developing tools and training
Lead and teach the team in professional skillsets and business acumen with a focus on creating influential collaboration that speeds up the implementation and growth of Sealed Air’s solutions
Lead multiple initiatives to provide technical solutions to customers, suppliers, field service representatives, and the broader Sales and Marketing organization
Partner with the Applications teams and the Field Service organization to understand customer technical support requirements
Solutions Center Liaison serving as a strategic partner hub to the R&D Engineering, Quality, Customer Service, and Supply Chain organizations to implement solutions regionally and globally
Travel requirement up to 20% possible. Overnight and international
Effectively use system tools to fulfill customer inquiries including but not limited to:
SAP
ServiceMax
Equipment Manuals (US, EMEA, Vendor supplied)
External Original Equipment Manufacturer BOM’s
Team specific tools and resources (Rotary Valves, Engineering SN configurations, Project lists, Equipment Layout files)
Safety Data Sheets / Material Safety Data Sheets online
Mediafly
Technical Service Bulletins
TEC & ECO’s (OEM Equipment)
E-drawings
Required Qualifications
Bachelor’s degree preferred or Associate’s degree plus 10 years’ experience in Engineering, Information Technology, or Packaging Sciences
Business related or technical master’s degree is a plus
Black Belt Lean Six Sigma is a plus
Expertise in services related to improving production and process efficiency
Expertise in delivering and demonstrating value to external and internal customers
Experience to meet technical challenges with creative and innovative solutions
Proficient in Microsoft Office 365 applications, especially Word, Excel, and PowerPoint
Additional Qualifications
Self-starter with the discipline and independence to work remotely while not requiring micro-management
Work independently and/or partner with other colleagues within multiple organizations, ability to lead change, thrive in a collaborative environment with all stakeholders
Fluent in the English language, both spoken and written
Fluent in Spanish and/or Portuguese is a bonus
Excellent interpersonal and communication skills (written and spoken)
Strong presentation skills and ability to convey complex technical information to a broad non-technical audience
Solid business acumen
Exceptional organizational, time management, planning, and execution skills
Excellent ability to multi-task while being flexible with changing demands and priorities
Expertise in information technology and information systems
Requisition id: 52820
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
Referrals increase your chances of interviewing at Sealed Air Corporation by 2x
Get notified about new Solutions Analyst jobs in Duncan, SC.
#J-18808-Ljbffr