Shelter House, Inc
AHR 1 - Residential Coordinator (On-Call)
Shelter House, Inc, Fairfax, Virginia, United States, 22032
Title:
Residential Coordinator (On-Call)
Level:
Coordinator
Department:
Artemis House Region 1
Reports to:
Assistant Director of Operations
Pay Rate:
$20.00 per hour
Location:
Northern Region of VA
FLSA Status:
Non- Exempt
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Residential Coordinator provides essential 24‑hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.
Responsibilities
Ensure the safe functioning of the shelter and maintain a safe environment for clients
Monitor all calls and inquiries while maintaining confidentiality at all times
Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
Update the daily log by documenting all interactions with clients and any other significant events in the shelter
Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress
Accompany clients to court and various other appointments to support client goals
Complete efficient shift exchange with incoming/outgoing staff and report on the day’s activities in order to maintain consistency throughout the day
Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed
Maintain the dignity and confidentiality of all clients during service delivery
Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management
Conduct assessments and intakes for clients in imminent danger seeking a safe haven
Assist with administration of medication delivery and security
Participate in staff meetings and staff trainings as directed by supervisor
Ensure compliance with all agency policies and best practices
Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc.)
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other duties as assigned
Requirements Required:
A high school diploma or GED
2+ years of experience in human services
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Preferred:
A bachelor’s in human services or related field
Experience working in programs serving victims of domestic violence
Experience working in a residential environment
Current CPR/First aid certification
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10–20 pounds
Benefits
401K contributions with a 4% employer match
Two semi‑annual team building events
We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities. Shelter House is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.
Equal Opportunity Employer.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
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Residential Coordinator (On-Call)
Level:
Coordinator
Department:
Artemis House Region 1
Reports to:
Assistant Director of Operations
Pay Rate:
$20.00 per hour
Location:
Northern Region of VA
FLSA Status:
Non- Exempt
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Residential Coordinator provides essential 24‑hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.
Responsibilities
Ensure the safe functioning of the shelter and maintain a safe environment for clients
Monitor all calls and inquiries while maintaining confidentiality at all times
Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
Update the daily log by documenting all interactions with clients and any other significant events in the shelter
Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress
Accompany clients to court and various other appointments to support client goals
Complete efficient shift exchange with incoming/outgoing staff and report on the day’s activities in order to maintain consistency throughout the day
Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed
Maintain the dignity and confidentiality of all clients during service delivery
Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management
Conduct assessments and intakes for clients in imminent danger seeking a safe haven
Assist with administration of medication delivery and security
Participate in staff meetings and staff trainings as directed by supervisor
Ensure compliance with all agency policies and best practices
Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc.)
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other duties as assigned
Requirements Required:
A high school diploma or GED
2+ years of experience in human services
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Preferred:
A bachelor’s in human services or related field
Experience working in programs serving victims of domestic violence
Experience working in a residential environment
Current CPR/First aid certification
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10–20 pounds
Benefits
401K contributions with a 4% employer match
Two semi‑annual team building events
We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities. Shelter House is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.
Equal Opportunity Employer.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
#J-18808-Ljbffr