IonQ Inc.
Overview
IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution. We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our Seattle office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work. Location:
This role will be based in our Bothell, WA office and may require after-hours support. Travel:
Up to 10% Job ID:
1196 US Non-Technical Jobs:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum. Additional questions regarding immigration status may be asked for export control and compliance purposes. US Technical Jobs:
The position requires access to technology subject to U.S. export control and government contract restrictions. Verification of U.S. Person status may be required for export controls and government contracts work. If you are interested in being a part of our team and mission, we encourage you to apply! Responsibilities
Onsite IT Operations and End-User Support: Serve as the dedicated, primary technical point of contact for the main Seattle office, providing scheduled, expert support visits to two satellite lab locations in the region. Helpdesk & Desktop Support: Deliver hands-on Level 2 support, diagnosing and resolving hardware, software, connectivity, and printer issues for local staff. Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including provisioning, maintenance, and retirement of end-user hardware, ensuring continuous stocking of essential IT supplies. Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments. A/V Management: Manage setup, operation, and ongoing support of conference room A/V equipment and provide on-the-spot support for meetings and occasional company-wide events. Lab Infrastructure & Configuration Management (SDE/Automation Focus)
Lab Workstation Management: Primary contact for lab IT support, including imaging and baseline provisioning, deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes. Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data, and assist with deploying lab network services (e.g., DNS server, shared drive configuration). Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams. Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing). Network and Infrastructure Assistance
Local Network Troubleshooting: Perform foundational network troubleshooting for VPNs, switches, firewalls, and wireless access points. Escalation & Liaison: Act as the local technical liaison, escalating complex network issues to core engineering teams and coordinating local efforts. Physical Deployment: Assist with the physical installation and de-installation of networking gear (racking/stacking switches, deploying APs). Strategic Projects and M&A Integration
Corporate Projects: Actively participate in internal IT projects such as system upgrades, security initiatives, and documentation/process standardization improvements. Remote Site Deployment: Travel to new or acquired satellite locations to install desktops, networking gear, and A/V equipment. Qualifications
You would be a good fit with: 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role. Hands-on end-user technical support experience in a corporate environment. Proficiency with Windows, Linux, and macOS. Experience administering SAML-based SaaS apps (Okta, Entra, Jumpcloud). Experience supporting cloud-based productivity applications (M365, Google Workspace). Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and basic troubleshooting of switches, firewalls, and Wi-Fi. Experience with A/V setup and support for modern video conferencing (e.g., Zoom Rooms, Google Meets, Teams Rooms). Strong organizational skills and experience with inventory management and asset tracking. Excellent written and verbal communication with a focus on customer service and clear technical documentation. On-site full-time work in the Seattle office. You would be a great fit with: Experience in a rapidly growing technology-focused environment. Certifications such as CompTIA Network+, CompTIA Security+, or CCNA are a plus. Experience with configuration management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash). Prior experience supporting research or engineering teams with custom lab software, keeping lab playbooks up to date and interfacing with security for compliance. Experience with IT support for M&A activity. Company Benefits and Equity:
The total compensation package includes base, bonus, and equity. Benefit details are available on the IonQ careers site. Our US benefits include medical, dental, vision, 401K matching, unlimited PTO, paid holidays, parental/adoption leave, legal insurance, home internet stipend, and pet insurance. Equal Opportunity Employer
IonQ is an Equal Employment Opportunity employer. We are committed to equity and justice and do not discriminate on the basis of race, religion, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity or expression, age, sexual orientation, military status, or any other basis protected by law. Note on eligibility:
The position may require access to technology subject to U.S. export control and government contracts, and verification of U.S. Person status may be required for compliance purposes. #J-18808-Ljbffr
IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution. We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our Seattle office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work. Location:
This role will be based in our Bothell, WA office and may require after-hours support. Travel:
Up to 10% Job ID:
1196 US Non-Technical Jobs:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum. Additional questions regarding immigration status may be asked for export control and compliance purposes. US Technical Jobs:
The position requires access to technology subject to U.S. export control and government contract restrictions. Verification of U.S. Person status may be required for export controls and government contracts work. If you are interested in being a part of our team and mission, we encourage you to apply! Responsibilities
Onsite IT Operations and End-User Support: Serve as the dedicated, primary technical point of contact for the main Seattle office, providing scheduled, expert support visits to two satellite lab locations in the region. Helpdesk & Desktop Support: Deliver hands-on Level 2 support, diagnosing and resolving hardware, software, connectivity, and printer issues for local staff. Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including provisioning, maintenance, and retirement of end-user hardware, ensuring continuous stocking of essential IT supplies. Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments. A/V Management: Manage setup, operation, and ongoing support of conference room A/V equipment and provide on-the-spot support for meetings and occasional company-wide events. Lab Infrastructure & Configuration Management (SDE/Automation Focus)
Lab Workstation Management: Primary contact for lab IT support, including imaging and baseline provisioning, deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes. Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data, and assist with deploying lab network services (e.g., DNS server, shared drive configuration). Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams. Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing). Network and Infrastructure Assistance
Local Network Troubleshooting: Perform foundational network troubleshooting for VPNs, switches, firewalls, and wireless access points. Escalation & Liaison: Act as the local technical liaison, escalating complex network issues to core engineering teams and coordinating local efforts. Physical Deployment: Assist with the physical installation and de-installation of networking gear (racking/stacking switches, deploying APs). Strategic Projects and M&A Integration
Corporate Projects: Actively participate in internal IT projects such as system upgrades, security initiatives, and documentation/process standardization improvements. Remote Site Deployment: Travel to new or acquired satellite locations to install desktops, networking gear, and A/V equipment. Qualifications
You would be a good fit with: 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role. Hands-on end-user technical support experience in a corporate environment. Proficiency with Windows, Linux, and macOS. Experience administering SAML-based SaaS apps (Okta, Entra, Jumpcloud). Experience supporting cloud-based productivity applications (M365, Google Workspace). Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and basic troubleshooting of switches, firewalls, and Wi-Fi. Experience with A/V setup and support for modern video conferencing (e.g., Zoom Rooms, Google Meets, Teams Rooms). Strong organizational skills and experience with inventory management and asset tracking. Excellent written and verbal communication with a focus on customer service and clear technical documentation. On-site full-time work in the Seattle office. You would be a great fit with: Experience in a rapidly growing technology-focused environment. Certifications such as CompTIA Network+, CompTIA Security+, or CCNA are a plus. Experience with configuration management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash). Prior experience supporting research or engineering teams with custom lab software, keeping lab playbooks up to date and interfacing with security for compliance. Experience with IT support for M&A activity. Company Benefits and Equity:
The total compensation package includes base, bonus, and equity. Benefit details are available on the IonQ careers site. Our US benefits include medical, dental, vision, 401K matching, unlimited PTO, paid holidays, parental/adoption leave, legal insurance, home internet stipend, and pet insurance. Equal Opportunity Employer
IonQ is an Equal Employment Opportunity employer. We are committed to equity and justice and do not discriminate on the basis of race, religion, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity or expression, age, sexual orientation, military status, or any other basis protected by law. Note on eligibility:
The position may require access to technology subject to U.S. export control and government contracts, and verification of U.S. Person status may be required for compliance purposes. #J-18808-Ljbffr