Canon Medical Systems USA, Inc.
Field Service Engineer - MR/CT/UL
Canon Medical Systems USA, Inc., Atlanta, Georgia, United States, 30383
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Field Service Engineer - MR/CT/UL
role at
Canon Medical Systems USA, Inc.
This is a remote, field based position. The selected candidate will be required to live in or near Atlanta, GA.
Responsibilities
Install medical imaging equipment effectively and efficiently.
Complete installation quality checklist.
Perform PM inspections per equipment specifications and standards.
Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
Maintain all assigned assets per company P&P.
Improve personal productivity by enhancing product knowledge through formal and on‑the‑job training.
Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
Answer technical and application questions.
Capable of installing multiple products in one modality.
Maintain excellent customer relations.
Maintain accurate and complete documentation.
Perform and document FDA testing on assigned products.
Keep current with latest technical developments in multiple product lines.
Support field service operations with technical knowledge on multiple product lines.
Install and maintain equipment in multiple product lines.
Demonstrate expertise in multiple products in one modality.
Develop a higher level of troubleshooting and analytical skills.
Engage in frequent contact with management to present information or recommendations; handle non‑routine information requests with tact and judgment.
Plan own workload.
Occasionally supervised; activities governed by general organizational rules and procedures with autonomy within established time frames.
Work on diversified tasks involving complex but standardized procedures; solve frequent problems within standards or procedures.
Make frequent decisions and provide frequent recommendations.
Develop service‑selling skills.
Work directly with external customers to remotely troubleshoot and, when possible, resolve product problems via phone.
Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
Escalate technical issues and inquiries as needed.
Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
Monitor and analyze service alerts from customer scanners and resolve or escalate as appropriate.
Contribute to and generate knowledge articles per P&P.
Qualifications
Proven ability to develop and maintain effective internal and external working relationships.
Must maintain an active motor vehicle/driver's license from the state where the employee resides.
Minimum two‑year associate’s degree in electronics technology or equivalent work experience in lieu of a degree.
Minimum three years advanced electronics experience.
Minimum five years field service experience.
Pay Information: Min $74,000 to Max $119,600 annual equivalency (FSE) DOE.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Medical Equipment Manufacturing
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Field Service Engineer - MR/CT/UL
role at
Canon Medical Systems USA, Inc.
This is a remote, field based position. The selected candidate will be required to live in or near Atlanta, GA.
Responsibilities
Install medical imaging equipment effectively and efficiently.
Complete installation quality checklist.
Perform PM inspections per equipment specifications and standards.
Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
Maintain all assigned assets per company P&P.
Improve personal productivity by enhancing product knowledge through formal and on‑the‑job training.
Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
Answer technical and application questions.
Capable of installing multiple products in one modality.
Maintain excellent customer relations.
Maintain accurate and complete documentation.
Perform and document FDA testing on assigned products.
Keep current with latest technical developments in multiple product lines.
Support field service operations with technical knowledge on multiple product lines.
Install and maintain equipment in multiple product lines.
Demonstrate expertise in multiple products in one modality.
Develop a higher level of troubleshooting and analytical skills.
Engage in frequent contact with management to present information or recommendations; handle non‑routine information requests with tact and judgment.
Plan own workload.
Occasionally supervised; activities governed by general organizational rules and procedures with autonomy within established time frames.
Work on diversified tasks involving complex but standardized procedures; solve frequent problems within standards or procedures.
Make frequent decisions and provide frequent recommendations.
Develop service‑selling skills.
Work directly with external customers to remotely troubleshoot and, when possible, resolve product problems via phone.
Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
Escalate technical issues and inquiries as needed.
Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
Monitor and analyze service alerts from customer scanners and resolve or escalate as appropriate.
Contribute to and generate knowledge articles per P&P.
Qualifications
Proven ability to develop and maintain effective internal and external working relationships.
Must maintain an active motor vehicle/driver's license from the state where the employee resides.
Minimum two‑year associate’s degree in electronics technology or equivalent work experience in lieu of a degree.
Minimum three years advanced electronics experience.
Minimum five years field service experience.
Pay Information: Min $74,000 to Max $119,600 annual equivalency (FSE) DOE.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Medical Equipment Manufacturing
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