Atos
Overview
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space
Location : Phoenix
Skill : Adobe Journey Optimizer (AJO) + AJO Decision Management + Native Channels
Experience : 4 to 9 years
Position summary As an
Adobe Journey Optimizer (AJO) specialist , you will be responsible for designing, implementing, and managing personalized customer journeys using AJO, Decision Management, and Native Channels. You will work closely with marketing, data, and analytics teams to create seamless, real-time, omnichannel customer experiences based on a deep understanding of customer behavior and business objectives.
Key responsibilities
Journey Orchestration: Design, configure, and launch dynamic, multi-step customer journeys using AJO, activating both real-time triggers and scheduled batch campaigns.
Decision Management: Implement and manage personalized offers and decisioning logic using the AJO Offer Decision Engine. Create offer catalogs, define eligibility rules, rank offers with AI or custom logic, and manage placements for cross-channel delivery.
Native Channels Management: Configure and optimize delivery across native channels, including email, SMS, and push notifications. Set up channel configurations, manage subdomains, and implement IP warming strategies.
AEP Integration: Work within Adobe Experience Platform (AEP) to integrate data and services, including Real-Time CDP for audience segmentation, Customer Journey Analytics (CJA) for reporting, and ensuring data quality.
Data and Profile Management: Collaborate with data engineers to define and manage schemas using the Experience Data Model (XDM), ensuring a unified customer profile and reliable data for segmentation and personalization.
Technical Implementation: Use APIs and SDKs (e.g., Web SDK) to build integrations between AJO, AEP, and other systems. Build and deploy customized actions for communication and data exchange.
Performance Monitoring: Monitor and analyze journey performance using AJO reporting. Proactively identify and troubleshoot issues related to campaign execution, deliverability, and platform performance.
Stakeholder Collaboration: Serve as a subject-matter expert on AJO and AEP. Gather business requirements from marketing and other stakeholders and translate them into technical solutions.
Qualifications
Minimum of 4–9 years of hands-on experience with Adobe Journey Optimizer.
Demonstrated experience with AJO Decision Management, including managing offer catalogs and decision logic.
Strong expertise in native channel configuration and management (Email, Push, SMS).
Deep understanding of Adobe Experience Platform (AEP), including Real-Time CDP, XDM, and Identity Service.
Proficiency with APIs and Web SDK for data integration and customization.
Excellent problem-solving, communication, and analytical skills.
Ability to work effectively across cross-functional teams, including marketing, IT, and data science.
Experience with Agile methodologies is a plus.
Certifications (added advantage)
Adobe Certified Expert—Journey Optimizer Developer Expert.
Adobe Certified Professional—Journey Optimizer Business Practitioner.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Atos by 2x
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The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space
Location : Phoenix
Skill : Adobe Journey Optimizer (AJO) + AJO Decision Management + Native Channels
Experience : 4 to 9 years
Position summary As an
Adobe Journey Optimizer (AJO) specialist , you will be responsible for designing, implementing, and managing personalized customer journeys using AJO, Decision Management, and Native Channels. You will work closely with marketing, data, and analytics teams to create seamless, real-time, omnichannel customer experiences based on a deep understanding of customer behavior and business objectives.
Key responsibilities
Journey Orchestration: Design, configure, and launch dynamic, multi-step customer journeys using AJO, activating both real-time triggers and scheduled batch campaigns.
Decision Management: Implement and manage personalized offers and decisioning logic using the AJO Offer Decision Engine. Create offer catalogs, define eligibility rules, rank offers with AI or custom logic, and manage placements for cross-channel delivery.
Native Channels Management: Configure and optimize delivery across native channels, including email, SMS, and push notifications. Set up channel configurations, manage subdomains, and implement IP warming strategies.
AEP Integration: Work within Adobe Experience Platform (AEP) to integrate data and services, including Real-Time CDP for audience segmentation, Customer Journey Analytics (CJA) for reporting, and ensuring data quality.
Data and Profile Management: Collaborate with data engineers to define and manage schemas using the Experience Data Model (XDM), ensuring a unified customer profile and reliable data for segmentation and personalization.
Technical Implementation: Use APIs and SDKs (e.g., Web SDK) to build integrations between AJO, AEP, and other systems. Build and deploy customized actions for communication and data exchange.
Performance Monitoring: Monitor and analyze journey performance using AJO reporting. Proactively identify and troubleshoot issues related to campaign execution, deliverability, and platform performance.
Stakeholder Collaboration: Serve as a subject-matter expert on AJO and AEP. Gather business requirements from marketing and other stakeholders and translate them into technical solutions.
Qualifications
Minimum of 4–9 years of hands-on experience with Adobe Journey Optimizer.
Demonstrated experience with AJO Decision Management, including managing offer catalogs and decision logic.
Strong expertise in native channel configuration and management (Email, Push, SMS).
Deep understanding of Adobe Experience Platform (AEP), including Real-Time CDP, XDM, and Identity Service.
Proficiency with APIs and Web SDK for data integration and customization.
Excellent problem-solving, communication, and analytical skills.
Ability to work effectively across cross-functional teams, including marketing, IT, and data science.
Experience with Agile methodologies is a plus.
Certifications (added advantage)
Adobe Certified Expert—Journey Optimizer Developer Expert.
Adobe Certified Professional—Journey Optimizer Business Practitioner.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Atos by 2x
#J-18808-Ljbffr