Minnesota Department of Human Services
Quality Assurance and Improvement Coordinator - Human Services Program Represent
Minnesota Department of Human Services, Saint Paul, Minnesota, United States, 55199
Quality Assurance and Improvement Coordinator - Human Services Program Representative 2
Working Title:
Quality Assurance and Improvement Coordinator
Job Class:
Human Services Program Representative 2
Agency:
Human Services Dept
Job ID: 89888
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 10/28/2025
Closing Date: 11/17/2025
Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
Division/Unit: DHS-Central Office / BHA SUD Policy
Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
Days of Work: Monday - Friday
Travel Required: Yes (Approximately 10% for meetings and site visits)
Salary Range: $32.40 - $47.76 hourly; $67,651 - $99,722 annually
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
About the role:
This position provides strategic leadership and oversight for Minnesota’s Substance Use Disorder (SUD) and behavioral health systems within the Medicaid program.
Responsibilities include, but are not limited to:
Design, implement, and improve utilization management systems to ensure compliance and quality care.
Provide technical assistance to providers in conjunction with the utilization management vendor.
Serve as the primary liaison with MCOs and community partners on service delivery and reimbursement alignment.
Negotiate contract amendments and implement legislative and policy initiatives.
Oversee certification of SUD providers under ASAM 3rd Edition and support transition to 4th Edition.
Monitor provider policies, enhancement eligibility, and out-of-state program compliance with state and federal requirements.
Minimum Qualifications Three (3) years of expert work experience in the field of substance use disorder and/or mental health services. Experience must clearly demonstrate:
Significant experience in behavioral health or SUD program administration within Medicaid or a similar healthcare system.
Experience in policy development, program implementation, and/or regulatory compliance at the state or federal level.
Demonstrated leadership in utilization management and/or provider certification systems.
Knowledge of ASAM criteria and SUD levels of care.
Skilled at using MS Office Suite programs: Word, Excel, PowerPoint, and Outlook.
Bachelor’s degree in Human Services, Psychology, Public Health, Social Work or related field may substitute for one year of work experience.
Master’s degree in Human Services, Psychology, Public Health, Social Work or related field can substitute for two years of work experience.
Preferred Qualifications
Licensed as an alcohol and drug counselor or a mental health professional with substance use disorder experience.
Experience managing cross-sector partnerships, including with Managed Care Organizations (MCOs) or community-based providers.
In-depth experience with ASAM 3rd and 4th Edition implementation and provider certification processes.
Experience working effectively with others from different backgrounds and cultures.
Familiarity with Minnesota statutes and DHS licensing requirements related to behavioral health and SUD treatment.
Strong human relations, communication, and facilitation skills.
Additional Requirements
Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
Employee reference checks will be conducted on all finalists.
How to Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact: Amelia Fink at amelia.fink@state.mn.us.
Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 89888, the Working Title, and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at dennis.b.stevenson@state.mn.us.
About Human Services Department WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Working together to improve the state we love.
Benefits As an employee, you’ll have access to affordable health insurance plans and other benefits to support you and your family.
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan after 3 years of employment
Employer paid life insurance
Short-term and long-term disability insurance
Tax-free expense accounts for health, dental, and dependent care
Support to help you reach your career goals includes training, tuition reimbursement, and student loan forgiveness opportunities.
Employee Assistance Program (EAP)
A voluntary confidential program that helps employees and families with life challenges affecting health and job performance.
Common sources of stress addressed via the EAP include mental health, relationship challenges, grief and loss, finances, and legal issues.
Daily Living/Convenience Services: chore services, home repairs, trip planning, child/elder care.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity and veteran-friendly employers. We encourage persons of color, Indigenous communities, LGBTQIA2S+ individuals, people with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to protected characteristics.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations for employees and applicants with disabilities. If you need assistance in searching or applying, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us.
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Quality Assurance and Improvement Coordinator
Job Class:
Human Services Program Representative 2
Agency:
Human Services Dept
Job ID: 89888
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 10/28/2025
Closing Date: 11/17/2025
Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
Division/Unit: DHS-Central Office / BHA SUD Policy
Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
Days of Work: Monday - Friday
Travel Required: Yes (Approximately 10% for meetings and site visits)
Salary Range: $32.40 - $47.76 hourly; $67,651 - $99,722 annually
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
About the role:
This position provides strategic leadership and oversight for Minnesota’s Substance Use Disorder (SUD) and behavioral health systems within the Medicaid program.
Responsibilities include, but are not limited to:
Design, implement, and improve utilization management systems to ensure compliance and quality care.
Provide technical assistance to providers in conjunction with the utilization management vendor.
Serve as the primary liaison with MCOs and community partners on service delivery and reimbursement alignment.
Negotiate contract amendments and implement legislative and policy initiatives.
Oversee certification of SUD providers under ASAM 3rd Edition and support transition to 4th Edition.
Monitor provider policies, enhancement eligibility, and out-of-state program compliance with state and federal requirements.
Minimum Qualifications Three (3) years of expert work experience in the field of substance use disorder and/or mental health services. Experience must clearly demonstrate:
Significant experience in behavioral health or SUD program administration within Medicaid or a similar healthcare system.
Experience in policy development, program implementation, and/or regulatory compliance at the state or federal level.
Demonstrated leadership in utilization management and/or provider certification systems.
Knowledge of ASAM criteria and SUD levels of care.
Skilled at using MS Office Suite programs: Word, Excel, PowerPoint, and Outlook.
Bachelor’s degree in Human Services, Psychology, Public Health, Social Work or related field may substitute for one year of work experience.
Master’s degree in Human Services, Psychology, Public Health, Social Work or related field can substitute for two years of work experience.
Preferred Qualifications
Licensed as an alcohol and drug counselor or a mental health professional with substance use disorder experience.
Experience managing cross-sector partnerships, including with Managed Care Organizations (MCOs) or community-based providers.
In-depth experience with ASAM 3rd and 4th Edition implementation and provider certification processes.
Experience working effectively with others from different backgrounds and cultures.
Familiarity with Minnesota statutes and DHS licensing requirements related to behavioral health and SUD treatment.
Strong human relations, communication, and facilitation skills.
Additional Requirements
Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
Employee reference checks will be conducted on all finalists.
How to Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact: Amelia Fink at amelia.fink@state.mn.us.
Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 89888, the Working Title, and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at dennis.b.stevenson@state.mn.us.
About Human Services Department WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Working together to improve the state we love.
Benefits As an employee, you’ll have access to affordable health insurance plans and other benefits to support you and your family.
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan after 3 years of employment
Employer paid life insurance
Short-term and long-term disability insurance
Tax-free expense accounts for health, dental, and dependent care
Support to help you reach your career goals includes training, tuition reimbursement, and student loan forgiveness opportunities.
Employee Assistance Program (EAP)
A voluntary confidential program that helps employees and families with life challenges affecting health and job performance.
Common sources of stress addressed via the EAP include mental health, relationship challenges, grief and loss, finances, and legal issues.
Daily Living/Convenience Services: chore services, home repairs, trip planning, child/elder care.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity and veteran-friendly employers. We encourage persons of color, Indigenous communities, LGBTQIA2S+ individuals, people with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to protected characteristics.
Applicants With Disabilities Minnesota state agencies make reasonable accommodations for employees and applicants with disabilities. If you need assistance in searching or applying, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us.
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