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HCP CRM Campaign Operations Project Manager Location: Mettawa, IL (HYBRID) Duration: 12+ Months Top 3-5 skills, experience or education required for this position: CRM Email marketing experience in a Pharma agency setting (familiarity with Med/Reg process & systems; Veeva Promomats, Marketo a plus) Account/Client Management (communication/presentation skills) Ability to pull and drive strategic insights from Data Experience driving and documenting process enhancements Background in SmartSheet or Asana Agency Experience; a plus Job Description
The HCP CRM Campaign Operations Project Manager is part of the Digital Lab and will be responsible for the day-to-day management, oversight and optimization of Healthcare Professional (HCP) 1:1 marketing programs reporting to the Associate Director, Campaign Operations. Responsibilities
Day-to-day management and oversight of medium-high complex brand CRM engagements, including developing project plans, creating status reports, conducting weekly status meetings, and communicating with stakeholders to ensure on-time, flawless execution of brand CRM programs. Learn the business for the respective therapeutic areas/brands. Collaborate with multiple departments and agencies during project development and implementation to keep projects on time and meet requirements. Proactively manage workload and seek opportunities to improve brand campaigns by reviewing performance, identifying optimization opportunities, and communicating them to the marketing team. Develop and maintain project documents, timelines, proofing checklists, and status reports; maintain knowledge of all work in progress, identify risks and mitigation plans. Partner with cross-functional/agency teams to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns. Document change requests, notify the team, and assess timeline implications; pursue standardization, automation, and process improvement to deliver faster, better, cheaper outcomes. Prepare quarterly campaign audits and campaign performance SLAs and review with the Associate Director. Identify issues with cross-functional and agency partners, determine root causes, and recommend corrective actions. Monitor campaign performance and provide recommendations to increase engagement. Participate in planning with brands, internal teams, and agency partners; maintain check-ins to track activity and manage resources. Prepare clear communications and set expectations; create quarterly business reviews with brand and omnichannel leaders. Qualifications
Bachelor's Degree in Business or Marketing or equivalent experience 3-5 years of experience in Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing Minimum of 3 years of hands-on experience in client service, account or response management Digital marketing or interactive agency experience is a plus Ability to lead multiple projects in a fast-paced environment Excellent written, verbal, and interpersonal communication skills Analytical ability to identify optimization opportunities and program issues Solution-oriented attitude and willingness to take on challenges Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook Note: This job description reflects the current responsibilities and qualifications and may be subject to change. Equal Employment Opportunity statements remain as required.
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HCP CRM Campaign Operations Project Manager Location: Mettawa, IL (HYBRID) Duration: 12+ Months Top 3-5 skills, experience or education required for this position: CRM Email marketing experience in a Pharma agency setting (familiarity with Med/Reg process & systems; Veeva Promomats, Marketo a plus) Account/Client Management (communication/presentation skills) Ability to pull and drive strategic insights from Data Experience driving and documenting process enhancements Background in SmartSheet or Asana Agency Experience; a plus Job Description
The HCP CRM Campaign Operations Project Manager is part of the Digital Lab and will be responsible for the day-to-day management, oversight and optimization of Healthcare Professional (HCP) 1:1 marketing programs reporting to the Associate Director, Campaign Operations. Responsibilities
Day-to-day management and oversight of medium-high complex brand CRM engagements, including developing project plans, creating status reports, conducting weekly status meetings, and communicating with stakeholders to ensure on-time, flawless execution of brand CRM programs. Learn the business for the respective therapeutic areas/brands. Collaborate with multiple departments and agencies during project development and implementation to keep projects on time and meet requirements. Proactively manage workload and seek opportunities to improve brand campaigns by reviewing performance, identifying optimization opportunities, and communicating them to the marketing team. Develop and maintain project documents, timelines, proofing checklists, and status reports; maintain knowledge of all work in progress, identify risks and mitigation plans. Partner with cross-functional/agency teams to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns. Document change requests, notify the team, and assess timeline implications; pursue standardization, automation, and process improvement to deliver faster, better, cheaper outcomes. Prepare quarterly campaign audits and campaign performance SLAs and review with the Associate Director. Identify issues with cross-functional and agency partners, determine root causes, and recommend corrective actions. Monitor campaign performance and provide recommendations to increase engagement. Participate in planning with brands, internal teams, and agency partners; maintain check-ins to track activity and manage resources. Prepare clear communications and set expectations; create quarterly business reviews with brand and omnichannel leaders. Qualifications
Bachelor's Degree in Business or Marketing or equivalent experience 3-5 years of experience in Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing Minimum of 3 years of hands-on experience in client service, account or response management Digital marketing or interactive agency experience is a plus Ability to lead multiple projects in a fast-paced environment Excellent written, verbal, and interpersonal communication skills Analytical ability to identify optimization opportunities and program issues Solution-oriented attitude and willingness to take on challenges Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook Note: This job description reflects the current responsibilities and qualifications and may be subject to change. Equal Employment Opportunity statements remain as required.
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