Otis Elevator Co.
Date Posted:
2025-02-20 Country:
United States of America Location:
OTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA Sr Mgr, Field Engineering Otis Elevator Company is searching for a highly motivated
Sr Mgr, Field Engineering
to provide technical support and guidance to service field associates. Essential Responsibilities
1. Troubleshooting
On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action and ensure it is implemented; advise personnel. Provide technical direction to branch adjusters and other field personnel.
2. Training
Provide training on all types of equipment. Provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment. Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance. Assist in designing and delivering field education classes.
3. Continuous Improvement
Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization. Utilize the CRC data to resolve problems with the highest callback units in assigned territory. Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field. Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture; seek the solution through the respective organization and complete it within a reasonable time-frame. Supervise TIP and Re-Work Log systems to keep costs reasonable and realistic. Assist supervisors and superintendents in selecting candidates for adjusting assignments. Observe all Otis safety policies and procedures.
4. Communication
Interact with customers at branch level to explain technical problems. Face-to-face, phone, and written communication. Ability to influence and help customers through challenging situations.
5. Leadership Capabilities
Perform well under pressure. Present to a large group. Influence and professional conduct with customers. Driving accountability for the OT and field force. Travel required: periodic travel.
Education / Certifications
High school degree required; Bachelor’s degree preferred Basic Qualifications
5+ years relevant technical elevator experience required Ability to work in a highly team-oriented and dynamic environment Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Self-motivated and able to manage many simultaneous projects and responsibilities Comfortable in a technical environment utilizing Microsoft-based software Strong leadership skills, goal-oriented, strong time management and organizational skills Working knowledge of Otis and non-Otis software, and preferred experience with current and vintage Otis and non-Otis products If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move people every day and maintain a large global service portfolio. You may recognize our products in some of the world’s most famous landmarks. We are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions and the skills you’ll gain working alongside the best keep us connected and on the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms
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2025-02-20 Country:
United States of America Location:
OTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA Sr Mgr, Field Engineering Otis Elevator Company is searching for a highly motivated
Sr Mgr, Field Engineering
to provide technical support and guidance to service field associates. Essential Responsibilities
1. Troubleshooting
On a proactive and emergency basis, assist the OAs / OTs on the malfunctioning of equipment, determine needed corrective action and ensure it is implemented; advise personnel. Provide technical direction to branch adjusters and other field personnel.
2. Training
Provide training on all types of equipment. Provide guidance at job sites, distribute necessary written information to familiarize field personnel with service, new equipment & mod equipment. Make regular inspection trips through assigned territory to consult with Service Supervisors, Construction Superintendents, Constructors, Adjusters, and Examiners on problems encountered with product performance. Assist in designing and delivering field education classes.
3. Continuous Improvement
Have control and responsibility for the quality of all service work, new installations, modernization and monitoring first inspection reports and field test and data reports and resolving service problems, new installation, and modernization. Utilize the CRC data to resolve problems with the highest callback units in assigned territory. Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field. Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture; seek the solution through the respective organization and complete it within a reasonable time-frame. Supervise TIP and Re-Work Log systems to keep costs reasonable and realistic. Assist supervisors and superintendents in selecting candidates for adjusting assignments. Observe all Otis safety policies and procedures.
4. Communication
Interact with customers at branch level to explain technical problems. Face-to-face, phone, and written communication. Ability to influence and help customers through challenging situations.
5. Leadership Capabilities
Perform well under pressure. Present to a large group. Influence and professional conduct with customers. Driving accountability for the OT and field force. Travel required: periodic travel.
Education / Certifications
High school degree required; Bachelor’s degree preferred Basic Qualifications
5+ years relevant technical elevator experience required Ability to work in a highly team-oriented and dynamic environment Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Self-motivated and able to manage many simultaneous projects and responsibilities Comfortable in a technical environment utilizing Microsoft-based software Strong leadership skills, goal-oriented, strong time management and organizational skills Working knowledge of Otis and non-Otis software, and preferred experience with current and vintage Otis and non-Otis products If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move people every day and maintain a large global service portfolio. You may recognize our products in some of the world’s most famous landmarks. We are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions and the skills you’ll gain working alongside the best keep us connected and on the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms
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