Ken Garff Automotive Group
Dealership Management System Software Trainer - Parts & Service
Ken Garff Automotive Group, Salt Lake City, Utah, United States, 84193
Overview
Job Title:
Dealer Management System (DMS) Trainer – Parts & Service
Location:
Ken Garff Automotive Group
Reports To:
Senior Director of Parts Operations
Department:
Fixed Operations / Training & Development
Employment Type:
Full-Time
The Dealer Management System (DMS) Trainer is responsible for developing, delivering, and maintaining comprehensive training programs for Parts and Service Department employees. This position ensures all staff effectively utilize the dealership’s DMS to improve operational efficiency, accuracy, and customer satisfaction. The ideal candidate will have strong experience in dealership operations, deep familiarity with DMS software (such as Tekion, Reynolds & Reynolds), and a passion for teaching and process improvement.
Key Responsibilities
Conduct in-person and virtual training sessions for Parts and Service employees on all aspects of the Dealer Management System, including:
Parts transactions, inventory control, month end processes
Invoicing and customer communication
Repair order management
Scheduling and dispatching
Warranty processing
Develop customized training materials, user guides, and standard operating procedures tailored to dealership workflows
Partner with department managers to identify training needs, system inefficiencies, and opportunities for process improvement
Provide ongoing support and refresher training for new hires or when system updates are implemented
Monitor employee performance and evaluate training effectiveness through feedback, system usage data, and operational KPIs
Serve as the in-house DMS subject matter expert, staying current with software updates, new features, and best practices
Collaborate with the IT department and vendor representatives to troubleshoot and resolve DMS-related issues
Ensure training aligns with manufacturer requirements and dealership operational standards
Qualifications Required:
3+ years of experience in a dealership Parts or Service Department (preferred roles: Service Advisor, Parts Counterperson, Warranty Administrator, or Fixed Ops Manager)
Hands-on experience with one or more dealership management systems (e.g., CDK, Reynolds & Reynolds, Dealertrack, Auto/Mate, Tekion, etc.)
Proven ability to train or mentor employees effectively
Strong understanding of dealership workflows and fixed operations processes
Excellent communication, presentation, and interpersonal skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
Preferred:
Prior experience in training, process improvement, or system implementation
Knowledge of adult learning principles and training development techniques
Certification or formal training in instructional design or software training
Key Competencies
Analytical and detail-oriented
Patient, approachable, and supportive
Strong problem-solving and troubleshooting ability
Adaptable to changing software environments
Collaborative team player with leadership qualities
Physical Demands
Regularly required to stand, walk, use hands, and speak/hear
Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl
Regularly required to lift up to 25 pounds
Work Environment & Schedule Requirements
Work in both office and dealership environments
Travel to satellite dealership locations is required
Travel expectations: Up to 30% (flying and car)
Typical schedule: Monday – Friday, 8:00 AM – 5:00 PM (some flexibility as needed)
Compensation and Benefits
Competitive salary based on experience
Performance-based incentives
Health, dental, and vision insurance
Paid time off and holidays
401(k) with employer match
Ongoing professional development opportunities
Note:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. The Company reserves the right to revise the functions and duties of the job and to require additional or different tasks as circumstances dictate.
We are an Equal Opportunity Employer
#J-18808-Ljbffr
Dealer Management System (DMS) Trainer – Parts & Service
Location:
Ken Garff Automotive Group
Reports To:
Senior Director of Parts Operations
Department:
Fixed Operations / Training & Development
Employment Type:
Full-Time
The Dealer Management System (DMS) Trainer is responsible for developing, delivering, and maintaining comprehensive training programs for Parts and Service Department employees. This position ensures all staff effectively utilize the dealership’s DMS to improve operational efficiency, accuracy, and customer satisfaction. The ideal candidate will have strong experience in dealership operations, deep familiarity with DMS software (such as Tekion, Reynolds & Reynolds), and a passion for teaching and process improvement.
Key Responsibilities
Conduct in-person and virtual training sessions for Parts and Service employees on all aspects of the Dealer Management System, including:
Parts transactions, inventory control, month end processes
Invoicing and customer communication
Repair order management
Scheduling and dispatching
Warranty processing
Develop customized training materials, user guides, and standard operating procedures tailored to dealership workflows
Partner with department managers to identify training needs, system inefficiencies, and opportunities for process improvement
Provide ongoing support and refresher training for new hires or when system updates are implemented
Monitor employee performance and evaluate training effectiveness through feedback, system usage data, and operational KPIs
Serve as the in-house DMS subject matter expert, staying current with software updates, new features, and best practices
Collaborate with the IT department and vendor representatives to troubleshoot and resolve DMS-related issues
Ensure training aligns with manufacturer requirements and dealership operational standards
Qualifications Required:
3+ years of experience in a dealership Parts or Service Department (preferred roles: Service Advisor, Parts Counterperson, Warranty Administrator, or Fixed Ops Manager)
Hands-on experience with one or more dealership management systems (e.g., CDK, Reynolds & Reynolds, Dealertrack, Auto/Mate, Tekion, etc.)
Proven ability to train or mentor employees effectively
Strong understanding of dealership workflows and fixed operations processes
Excellent communication, presentation, and interpersonal skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
Preferred:
Prior experience in training, process improvement, or system implementation
Knowledge of adult learning principles and training development techniques
Certification or formal training in instructional design or software training
Key Competencies
Analytical and detail-oriented
Patient, approachable, and supportive
Strong problem-solving and troubleshooting ability
Adaptable to changing software environments
Collaborative team player with leadership qualities
Physical Demands
Regularly required to stand, walk, use hands, and speak/hear
Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl
Regularly required to lift up to 25 pounds
Work Environment & Schedule Requirements
Work in both office and dealership environments
Travel to satellite dealership locations is required
Travel expectations: Up to 30% (flying and car)
Typical schedule: Monday – Friday, 8:00 AM – 5:00 PM (some flexibility as needed)
Compensation and Benefits
Competitive salary based on experience
Performance-based incentives
Health, dental, and vision insurance
Paid time off and holidays
401(k) with employer match
Ongoing professional development opportunities
Note:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. The Company reserves the right to revise the functions and duties of the job and to require additional or different tasks as circumstances dictate.
We are an Equal Opportunity Employer
#J-18808-Ljbffr