State of Alaska
What You Will Be Doing
In this position, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and those in need reach higher levels of independence and self‑sufficiency. Eligibility technicians assist the public by connecting them to a variety of public assistance programs and services our agency provides.
Mission and Values/Culture The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.
Benefits Of Joining Our Team You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. The Division provides a competitive benefit package, flexible work schedules, and job stability. You may advance into meaningful roles within policy, administrative or leadership teams.
Working Environment You Can Expect This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is our Nome Office at 214 W Front Street, Nome, Alaska 99762.
Who We Are Looking For The ideal candidate will possess the following competencies and meet the minimum qualifications listed below.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, and resolve problems.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Resilience: Deals effectively with pressure and remains optimistic and persistent, even under adversity.
Self‑Management: Sets realistic personal goals, demonstrates initiative, and works with minimal supervision.
Oral Communication: Expresses information clearly and convinces, listening actively and responding appropriately.
Qualifications One year of entry‑level experience as an Eligibility Technician 1 with the State of Alaska, or one year of similar work applying program requirements and working with client customers in stressful situations. Post‑secondary education in sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).
Application Requirements At the time of the interview, please provide:
Three (3) professional references, including at least one current or most recent supervisor.
A copy of academic transcripts (unauthorized is acceptable; please ensure the institution name or URL is listed on the transcripts).
EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1‑800‑587‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.
Contact James Burglin, Eligibility Technician 4 Email: james.burglin@alaska.gov
#J-18808-Ljbffr
Mission and Values/Culture The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.
Benefits Of Joining Our Team You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. The Division provides a competitive benefit package, flexible work schedules, and job stability. You may advance into meaningful roles within policy, administrative or leadership teams.
Working Environment You Can Expect This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is our Nome Office at 214 W Front Street, Nome, Alaska 99762.
Who We Are Looking For The ideal candidate will possess the following competencies and meet the minimum qualifications listed below.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, and resolve problems.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Resilience: Deals effectively with pressure and remains optimistic and persistent, even under adversity.
Self‑Management: Sets realistic personal goals, demonstrates initiative, and works with minimal supervision.
Oral Communication: Expresses information clearly and convinces, listening actively and responding appropriately.
Qualifications One year of entry‑level experience as an Eligibility Technician 1 with the State of Alaska, or one year of similar work applying program requirements and working with client customers in stressful situations. Post‑secondary education in sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).
Application Requirements At the time of the interview, please provide:
Three (3) professional references, including at least one current or most recent supervisor.
A copy of academic transcripts (unauthorized is acceptable; please ensure the institution name or URL is listed on the transcripts).
EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1‑800‑587‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.
Contact James Burglin, Eligibility Technician 4 Email: james.burglin@alaska.gov
#J-18808-Ljbffr