Amazon
Description
About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. You will be encouraged to participate in career development opportunities as your career progresses at Amazon.
Key Job Responsibilities
Allocate, maintain and troubleshoot IT equipment used in Amazon Operations facilities
Handle support requests and procedures across the network
Assist in training new hires
Continuously learn new technologies
Support customers from multiple buildings in the area, as well as remote customers
Move up to 49 lb and stand or walk for 10‑12 hours with or without reasonable accommodation
Basic Qualifications
1+ years of corporate‑setting support experience for Windows, Mac or Linux operating systems
High school diploma or equivalent
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining Zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred Qualifications
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS or other industry‑relevant certifications
Experience in a dynamic environment with a high degree of customer service
Compensation and Benefits Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. This position’s base pay ranges from $44,000 per year in our lowest geographic market to $91,800 per year in our highest geographic market. Additional equity, sign‑on payments, and other compensation may be provided as part of a total compensation package.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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About the Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. You will be encouraged to participate in career development opportunities as your career progresses at Amazon.
Key Job Responsibilities
Allocate, maintain and troubleshoot IT equipment used in Amazon Operations facilities
Handle support requests and procedures across the network
Assist in training new hires
Continuously learn new technologies
Support customers from multiple buildings in the area, as well as remote customers
Move up to 49 lb and stand or walk for 10‑12 hours with or without reasonable accommodation
Basic Qualifications
1+ years of corporate‑setting support experience for Windows, Mac or Linux operating systems
High school diploma or equivalent
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining Zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred Qualifications
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS or other industry‑relevant certifications
Experience in a dynamic environment with a high degree of customer service
Compensation and Benefits Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. This position’s base pay ranges from $44,000 per year in our lowest geographic market to $91,800 per year in our highest geographic market. Additional equity, sign‑on payments, and other compensation may be provided as part of a total compensation package.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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