Accylerate
IT Customer Relationship Manager
Accylerate
Ideal Candidate Profile Strategic thinker who fosters positive interactions, builds and preserves trusting relationships with business partners, and manages escalations across service, product, and project delivery pipelines.
Job Duties & Responsibilities
Meet with and communicate directly with Agency leadership up to the Executive level on a routine basis.
Work closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Act as a point of focus/resource for IT management, escalations, and coordination within Districts.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi‑year business capability roadmap.
Build and maintain relationships with assigned business partners.
Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
Oversee management of business partner expectations related to ITD engagement and service/product delivery.
Manage escalations related to technology procurements, projects and service delivery requests.
Identify, champion, and communicate customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills & Experience
Bachelor’s degree or six (6) years or more of related experience.
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurement).
Strong communication skills in writing, speaking, and presenting with leadership of all levels.
Ability to listen, build rapport, and develop credibility as a strategic partner; able to influence opinions using positional power.
Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
Ability to share ownership and drive results as a team; focus on purpose, value, and results, rather than solutions.
Ability to connect strategy to execution; strategic thinker.
Experience in Product Line planning, development, and management.
Understanding of client organization structure, including Districts and Central Office.
Seniority Level: Entry level Employment Type: Contract Job Function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
Ideal Candidate Profile Strategic thinker who fosters positive interactions, builds and preserves trusting relationships with business partners, and manages escalations across service, product, and project delivery pipelines.
Job Duties & Responsibilities
Meet with and communicate directly with Agency leadership up to the Executive level on a routine basis.
Work closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Act as a point of focus/resource for IT management, escalations, and coordination within Districts.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi‑year business capability roadmap.
Build and maintain relationships with assigned business partners.
Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
Oversee management of business partner expectations related to ITD engagement and service/product delivery.
Manage escalations related to technology procurements, projects and service delivery requests.
Identify, champion, and communicate customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills & Experience
Bachelor’s degree or six (6) years or more of related experience.
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurement).
Strong communication skills in writing, speaking, and presenting with leadership of all levels.
Ability to listen, build rapport, and develop credibility as a strategic partner; able to influence opinions using positional power.
Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
Ability to share ownership and drive results as a team; focus on purpose, value, and results, rather than solutions.
Ability to connect strategy to execution; strategic thinker.
Experience in Product Line planning, development, and management.
Understanding of client organization structure, including Districts and Central Office.
Seniority Level: Entry level Employment Type: Contract Job Function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr