Marsh McLennan Agency
Associate Client Manager - Business Insurance
Marsh McLennan Agency, Medford, Oregon, United States, 97504
Overview
Join to apply for the
Associate Client Manager - Business Insurance
role at
Marsh McLennan Agency . Marsh McLennan Agency’s Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. This position provides an excellent opportunity to sharpen your skills and develop in your career at MMA, with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We offer mentorship, training, resources and development to support your success; you will need to bring drive and a desire to be an MMA professional. From admin to accounting and everything in between, our team is fully committed to delivering excellence and integrity in every interaction. We collaborate with intention and recognize that each member plays a vital role in our shared success.
What You'll Be Doing
Work with customers and carriers to handle incoming service requests. Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers. Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers. Update customer information: keep accurate, up-to-date records on customers in our agency management system. Upsell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities. Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service. Plus (the fine print): follow organization policies and procedures, sales and service standards and established workflows. Ensure quality control through proper file documentation and maintenance. Maintain confidentiality and be a positive member of our team.
Who We're Looking For
You’re a client service advocate. You’re passionate about delivering an exceptional level of customer service and support. You’re ready to throw stereotypes of “insurance” out the window and love your job. You’re smart. You understand business and people. You’re good with people, even on tough days. Good customer service is part of who you are, and you love making people happy. You’re a team player. You maintain positive relationships with your colleagues—and you enjoy it. You’re that person everyone can depend on: pay attention to details, meet deadlines, be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You’re earnest about improving and pursuing professional development. You can adapt—our industry changes constantly and so do client needs. You’re good at staying on your toes. You’re ready for meaningful change. No more corporate vanilla structure for you. You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
The Perks
We take pride in providing our colleagues with a competitive compensation package; the base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. This position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid parental leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who You Are Is Who We Are.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
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Join to apply for the
Associate Client Manager - Business Insurance
role at
Marsh McLennan Agency . Marsh McLennan Agency’s Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. This position provides an excellent opportunity to sharpen your skills and develop in your career at MMA, with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We offer mentorship, training, resources and development to support your success; you will need to bring drive and a desire to be an MMA professional. From admin to accounting and everything in between, our team is fully committed to delivering excellence and integrity in every interaction. We collaborate with intention and recognize that each member plays a vital role in our shared success.
What You'll Be Doing
Work with customers and carriers to handle incoming service requests. Manage new and renewal insurance marketing: including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers. Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers. Update customer information: keep accurate, up-to-date records on customers in our agency management system. Upsell & cross sell: work with your colleagues to find and follow-through on up-sell and cross-sell opportunities. Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service. Plus (the fine print): follow organization policies and procedures, sales and service standards and established workflows. Ensure quality control through proper file documentation and maintenance. Maintain confidentiality and be a positive member of our team.
Who We're Looking For
You’re a client service advocate. You’re passionate about delivering an exceptional level of customer service and support. You’re ready to throw stereotypes of “insurance” out the window and love your job. You’re smart. You understand business and people. You’re good with people, even on tough days. Good customer service is part of who you are, and you love making people happy. You’re a team player. You maintain positive relationships with your colleagues—and you enjoy it. You’re that person everyone can depend on: pay attention to details, meet deadlines, be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You’re earnest about improving and pursuing professional development. You can adapt—our industry changes constantly and so do client needs. You’re good at staying on your toes. You’re ready for meaningful change. No more corporate vanilla structure for you. You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
The Perks
We take pride in providing our colleagues with a competitive compensation package; the base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. This position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid parental leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis. Who You Are Is Who We Are.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
#J-18808-Ljbffr