San Francisco Department of Technology (DT)
IT Operations Support Administrator II – Department of Technology – (1092)
San Francisco Department of Technology (DT), San Francisco, California, United States, 94199
Overview
IT Operations Support Administrator II – Department of Technology – (1092) (San Francisco, CA) Summary: The IT Operations Support Administrator II is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. This role is the first point of contact for tech support, uses ServiceNow to triage, resolve, and coordinate incidents and service requests to keep users connected and systems running smoothly. Responsibilities Triage, resolve, and document incidents/requests in ServiceNow; escalate when necessary and keep clients informed.
Provide on-site support and perform routine account/device administration (e.g., imaging, deployments) using established procedures.
Prepare endpoints and validate access; coordinate exceptions with Network, Applications, and Security teams.
Perform routine Active Directory tasks (e.g., account creation/updates, group membership) and SCCM actions (e.g., device imaging, software deployment) per established procedures.
Install, configure, upgrade, and decommission supported hardware/software under project plans; validate functionality and access after changes.
Onboard department support related to networking, applications, desktop, printer, mobile device, and email.
Upgrade legacy systems, remove outdated dependencies, and assist with the transition of data/operations between systems.
Define and document Service Desk solutions and operating processes and procedures in SharePoint; align processes with DT’s technology standards and endpoint security policies; assist with asset management and IT-related duties as assigned; inform management and clients of severe problems.
Assist in managing the remediation and patching of all workstation systems to maintain security, compliance, and performance standards; identify vulnerabilities, apply patches, coordinate remediation with other IT teams, and ensure endpoints meet security requirements.
Provide on-site support for departments; diagnose and resolve technical issues related to hardware and software systems.
Appointment Type
Temporary Exempt (TEX) - Full Time position excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months. Work Location
Incumbent will conduct the majority of work at the Department of Technology, 1 S Van Ness Ave, San Francisco, CA 94103. There may be situations where the incumbent will work at other sites throughout the City of San Francisco as necessary. Nature of Work
This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required. Qualifications
Education
Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in total course credits/units (at least 60 semester or 90 quarter credits with 20 semester or 30 quarter credits in computer science or a closely-related field). Experience
One (1) year of experience performing analysis, installation and technical support in a network environment. Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to two [2] years). One (1) year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education. Desirable Qualifications Excellent customer service and communication skills.
Strong problem-solving and analytical skills; ability to troubleshoot and resolve hardware and software problems.
Experience collaborating with cross-functional IT teams (network, security, application support).
Ability to document detailed and accurate ticket notes, maintain knowledge base articles, and create or revise process documentation.
Strong time management and prioritization skills; able to handle multiple tickets in a fast-paced environment.
One (1) year of experience with Windows Server Administration.
Working knowledge of networking essentials.
Working knowledge and experience with Microsoft O365.
Working knowledge and experience with Active Directory.
Possession of a Valid California Driver’s License.
Certifications And Expertise Intune SCCM Azure Tanium CrowdStrike Active Directory JAMF ITIL certified MAC certification ServiceNow Ticketing System
Compensation
$41.8375 - $51.8750 (hourly) / $87,022 to $107,900 (annually) How To Apply
Applicants are encouraged to apply immediately; recruitment may close at any time, but not before November 19, 2025. Application requirements: include a resume; complete the Supplemental Questionnaire; contact for questions if needed. Information about the hiring process and Equal Employment Opportunity statement are provided by the City and County of San Francisco. We are committed to ensuring an inclusive, safe, and equitable workplace for all employees and to removing barriers to real inclusion. Equal Employment Opportunity
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of protected characteristics. These positions are part of the San Francisco Department of Technology and related city postings may appear below for reference purposes.
#J-18808-Ljbffr
IT Operations Support Administrator II – Department of Technology – (1092) (San Francisco, CA) Summary: The IT Operations Support Administrator II is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. This role is the first point of contact for tech support, uses ServiceNow to triage, resolve, and coordinate incidents and service requests to keep users connected and systems running smoothly. Responsibilities Triage, resolve, and document incidents/requests in ServiceNow; escalate when necessary and keep clients informed.
Provide on-site support and perform routine account/device administration (e.g., imaging, deployments) using established procedures.
Prepare endpoints and validate access; coordinate exceptions with Network, Applications, and Security teams.
Perform routine Active Directory tasks (e.g., account creation/updates, group membership) and SCCM actions (e.g., device imaging, software deployment) per established procedures.
Install, configure, upgrade, and decommission supported hardware/software under project plans; validate functionality and access after changes.
Onboard department support related to networking, applications, desktop, printer, mobile device, and email.
Upgrade legacy systems, remove outdated dependencies, and assist with the transition of data/operations between systems.
Define and document Service Desk solutions and operating processes and procedures in SharePoint; align processes with DT’s technology standards and endpoint security policies; assist with asset management and IT-related duties as assigned; inform management and clients of severe problems.
Assist in managing the remediation and patching of all workstation systems to maintain security, compliance, and performance standards; identify vulnerabilities, apply patches, coordinate remediation with other IT teams, and ensure endpoints meet security requirements.
Provide on-site support for departments; diagnose and resolve technical issues related to hardware and software systems.
Appointment Type
Temporary Exempt (TEX) - Full Time position excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months. Work Location
Incumbent will conduct the majority of work at the Department of Technology, 1 S Van Ness Ave, San Francisco, CA 94103. There may be situations where the incumbent will work at other sites throughout the City of San Francisco as necessary. Nature of Work
This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required. Qualifications
Education
Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in total course credits/units (at least 60 semester or 90 quarter credits with 20 semester or 30 quarter credits in computer science or a closely-related field). Experience
One (1) year of experience performing analysis, installation and technical support in a network environment. Substitution
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to two [2] years). One (1) year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education. Desirable Qualifications Excellent customer service and communication skills.
Strong problem-solving and analytical skills; ability to troubleshoot and resolve hardware and software problems.
Experience collaborating with cross-functional IT teams (network, security, application support).
Ability to document detailed and accurate ticket notes, maintain knowledge base articles, and create or revise process documentation.
Strong time management and prioritization skills; able to handle multiple tickets in a fast-paced environment.
One (1) year of experience with Windows Server Administration.
Working knowledge of networking essentials.
Working knowledge and experience with Microsoft O365.
Working knowledge and experience with Active Directory.
Possession of a Valid California Driver’s License.
Certifications And Expertise Intune SCCM Azure Tanium CrowdStrike Active Directory JAMF ITIL certified MAC certification ServiceNow Ticketing System
Compensation
$41.8375 - $51.8750 (hourly) / $87,022 to $107,900 (annually) How To Apply
Applicants are encouraged to apply immediately; recruitment may close at any time, but not before November 19, 2025. Application requirements: include a resume; complete the Supplemental Questionnaire; contact for questions if needed. Information about the hiring process and Equal Employment Opportunity statement are provided by the City and County of San Francisco. We are committed to ensuring an inclusive, safe, and equitable workplace for all employees and to removing barriers to real inclusion. Equal Employment Opportunity
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of protected characteristics. These positions are part of the San Francisco Department of Technology and related city postings may appear below for reference purposes.
#J-18808-Ljbffr