State of Florida
OPERATIONS & MGMT CONSULTANT II- SES - 60075150
State of Florida, Tallahassee, Florida, us, 32318
Overview
Requisition No:864271 Agency: Children and Families Working Title: OPERATIONS & MGMT CONSULTANT II- SES - 60075150 Pay Plan: SES Position Number:60075150 Salary: $60,672.56 Posting Closing Date: 11/03/2025 Total Compensation Estimator OPERATIONS & MGMT CONSULTANT II- SES Department of Children and Families Tallahassee, Florida Open Competitive *Internal Applicants Only* Current employees will be compensated in accordance with the DCF salary policy. Responsibilities
As a Background Screening Supervisor, provide consultation services to the Program Office, Department, and other agencies to improve operations and ensure efficient and effective accomplishment of agency objectives. Work independently and oversee the Helpdesk team to accomplish objectives established by the Department's Mission: to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Represent the Department and the Background Screening Program at meetings, conferences, committees, subcommittees, and workgroups. Assist in the development, implementation and on-going support associated with the Care Provider Background Screening Clearinghouse. Supervise and direct employees; communicate with, motivate, train and evaluate staff; plan and direct their work; and have the authority to recommend actions such as hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluate employees against established standards and take appropriate actions (e.g., recognition, reward, corrective action). Requirements
This position requires strong written and oral communication skills, time management skills, supervisory skills, knowledge of background screening policy and practice, and the ability to coordinate internal and external teams to solve problems and provide guidance on Agency programs, policies, and projects. Supervision
Supervises Helpdesk staff using the Department’s computer systems. Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and prioritizes the unit’s workload, workflow, deadlines, and work objectives to meet process measurements and performance targets. Monitoring and Quality Review
Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develops performance and planning initiatives and corrective action plans as needed. Administrative
Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities. Training/Policy
Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful. Essential Job Functions
Excellent people skills. Knowledge of the methods of data collection and analysis. Knowledge of basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations. Ability to solve problems, document workflow and other activities relating to the improvement of operational and management practices. Ability to organize data into logical format for presentation in reports, documents and other written materials. Ability to conduct fact-finding research. Ability to utilize problem-solving techniques. Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities. Ability to plan, organize and coordinate work assignments; communicate effectively. Ability to establish and maintain effective working relationships with others. Minimum Qualifications
A Bachelor’s degree is preferred. A Master’s degree from an accredited college or university can substitute for one year of experience. Two years of experience reviewing statute, administrative code, or operating procedures for the purpose of making assessments or decisions. Three years of professional experience in a field related to background screening or criminal history. Must be able to travel. Software Proficiency
Microsoft Office suite of programs. Florida Safe Families Network (FSFN) Benefits and About
Benefits of Working for the State of Florida: The State’s total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit www.mybenefits.myflorida.com Growth Opportunities
With 12,000 employees across the state, DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. DCF is focused on investing in its world-class workforce! Work Location
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore. Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team! About Department of Children and Families
Mission:
The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision:
We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values:
A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit the official site without live links in this formatted description. Legal Notices
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. We hire only U.S. citizens and lawfully authorized alien workers. Participation in the State of Florida Direct Deposit Program is required as a condition of employment, and enrollment must be completed within the first 30 calendar days of your appointment. Selective Service:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System before their 26th birthday or have a Letter of Registration Exemption. Verification of Selective Service registration will be conducted prior to hire. For more information, visit the SSS website: http://www.sss.gov Background Screening Requirement:
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with Chapter 435, F.S., and if applicable Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include fingerprinting for State and Federal criminal records checks through FDLE and FBI and may include local criminal history checks. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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Requisition No:864271 Agency: Children and Families Working Title: OPERATIONS & MGMT CONSULTANT II- SES - 60075150 Pay Plan: SES Position Number:60075150 Salary: $60,672.56 Posting Closing Date: 11/03/2025 Total Compensation Estimator OPERATIONS & MGMT CONSULTANT II- SES Department of Children and Families Tallahassee, Florida Open Competitive *Internal Applicants Only* Current employees will be compensated in accordance with the DCF salary policy. Responsibilities
As a Background Screening Supervisor, provide consultation services to the Program Office, Department, and other agencies to improve operations and ensure efficient and effective accomplishment of agency objectives. Work independently and oversee the Helpdesk team to accomplish objectives established by the Department's Mission: to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Represent the Department and the Background Screening Program at meetings, conferences, committees, subcommittees, and workgroups. Assist in the development, implementation and on-going support associated with the Care Provider Background Screening Clearinghouse. Supervise and direct employees; communicate with, motivate, train and evaluate staff; plan and direct their work; and have the authority to recommend actions such as hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluate employees against established standards and take appropriate actions (e.g., recognition, reward, corrective action). Requirements
This position requires strong written and oral communication skills, time management skills, supervisory skills, knowledge of background screening policy and practice, and the ability to coordinate internal and external teams to solve problems and provide guidance on Agency programs, policies, and projects. Supervision
Supervises Helpdesk staff using the Department’s computer systems. Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and prioritizes the unit’s workload, workflow, deadlines, and work objectives to meet process measurements and performance targets. Monitoring and Quality Review
Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develops performance and planning initiatives and corrective action plans as needed. Administrative
Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities. Training/Policy
Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful. Essential Job Functions
Excellent people skills. Knowledge of the methods of data collection and analysis. Knowledge of basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations. Ability to solve problems, document workflow and other activities relating to the improvement of operational and management practices. Ability to organize data into logical format for presentation in reports, documents and other written materials. Ability to conduct fact-finding research. Ability to utilize problem-solving techniques. Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities. Ability to plan, organize and coordinate work assignments; communicate effectively. Ability to establish and maintain effective working relationships with others. Minimum Qualifications
A Bachelor’s degree is preferred. A Master’s degree from an accredited college or university can substitute for one year of experience. Two years of experience reviewing statute, administrative code, or operating procedures for the purpose of making assessments or decisions. Three years of professional experience in a field related to background screening or criminal history. Must be able to travel. Software Proficiency
Microsoft Office suite of programs. Florida Safe Families Network (FSFN) Benefits and About
Benefits of Working for the State of Florida: The State’s total compensation package for employees features a highly competitive set of employee benefits. For a more complete list of benefits, visit www.mybenefits.myflorida.com Growth Opportunities
With 12,000 employees across the state, DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. DCF is focused on investing in its world-class workforce! Work Location
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore. Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team! About Department of Children and Families
Mission:
The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision:
We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values:
A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit the official site without live links in this formatted description. Legal Notices
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. We hire only U.S. citizens and lawfully authorized alien workers. Participation in the State of Florida Direct Deposit Program is required as a condition of employment, and enrollment must be completed within the first 30 calendar days of your appointment. Selective Service:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System before their 26th birthday or have a Letter of Registration Exemption. Verification of Selective Service registration will be conducted prior to hire. For more information, visit the SSS website: http://www.sss.gov Background Screening Requirement:
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with Chapter 435, F.S., and if applicable Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include fingerprinting for State and Federal criminal records checks through FDLE and FBI and may include local criminal history checks. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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