Pyramid Global Hospitality
Front Desk Night Auditor
Pyramid Global Hospitality, Litchfield Park, Arizona, United States, 85340
Overview
Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. We are a Four Diamond property, The Wigwam, seeking enthusiastic, driven individuals to join our team and curate exceptional guest experiences. The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. What you will have an opportunity to do and where: We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. This role typically works the overnight shift from 11pm to 7am and serves as the first point of contact for guests, providing knowledge about the hotel, its amenities, and the local area. Your Role
Help guests discover their “Wanderlust” experience Provide exceptional customer service by engaging with guests and showing sincere interest Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information Resolve problems and WOW guests through recovery when things aren’t quite right Promote and sell special hotel programs Interact with hotel/resort staff professionally and assist other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain the house bank Generate, print, and distribute daily and weekly reports Ensure Night Audit procedures are followed with attention to detail Communicate all pertinent information to the manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed What are we looking for?
Must have the ability to work the overnight hours High attention to detail High school diploma or equivalent A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and location. This may differ in other locations due to cost of labor considerations. Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality
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Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. We are a Four Diamond property, The Wigwam, seeking enthusiastic, driven individuals to join our team and curate exceptional guest experiences. The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. What you will have an opportunity to do and where: We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. This role typically works the overnight shift from 11pm to 7am and serves as the first point of contact for guests, providing knowledge about the hotel, its amenities, and the local area. Your Role
Help guests discover their “Wanderlust” experience Provide exceptional customer service by engaging with guests and showing sincere interest Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information Resolve problems and WOW guests through recovery when things aren’t quite right Promote and sell special hotel programs Interact with hotel/resort staff professionally and assist other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain the house bank Generate, print, and distribute daily and weekly reports Ensure Night Audit procedures are followed with attention to detail Communicate all pertinent information to the manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed What are we looking for?
Must have the ability to work the overnight hours High attention to detail High school diploma or equivalent A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and location. This may differ in other locations due to cost of labor considerations. Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality
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