Waco Family Medicine
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IT Analyst Epic Willow Ambulatory
role at
Waco Family Medicine .
Reports To:
IT Director - Epic Applications .
Primary Duties As a Willow Ambulatory Analyst, you will leverage a deep understanding of pharmacy workflows, strong analytical skills, and knowledge of Epic to configure and maintain the Pharmacy Information System (Epic Willow) in support of the organization’s mission: “To improve the health and wellness of the underserved residents of the Heart of Texas by providing effective access to high quality comprehensive primary care and an exemplary training environment for tomorrow’s family physicians and other health care professionals.”
Obtain initial Epic Certification in primary application (Willow Ambulatory) and demonstrate ongoing proficiency and growth in system knowledge and skills
Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care
Configure Epic functionality to improve user efficiency/usability and patient safety
Work as a team to evaluate, test, and implement Epic updates and upgrades
User and provider record management
Support IT systems and support staff during new and expansion of services at WFM sites
Provide initial guidance and support to trainers and end-users during updates
Document build to facilitate cross-coverage and collaboration
Break‑Fix documentation in a ticket‑based workorder system
Other Duties
Solve day to day issues that arise within the system
Assist with other pharmacy reporting or informatics tasks as needed
Occasionally acting as back up support for non‑primary Epic applications
Occasional after hours work & support
Physical And Mental Requirements
Possess a valid Texas driver’s license and appropriate liability insurance
Maintain relevant clinical licensure and proficiency
Visual and auditory accuracy
Shift length - varies
Indoor setting
Continuous use of computer
Long periods of sitting
Frequent use of telephone and/or smart devices
Continuous repetitive grasping and manipulation of both hands
Continuous conversational communication
Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
Occasionally working in confined, noisy, dusty areas
Frequent use of personal carUnderstand/carry out simple/detailed, oral/written instructions
Memorize and retain instructions
Read and interpret detailed specifications
Mental competency
Tobacco non-user
Physical accommodations will be implemented where necessary and feasible
Education & Experience
Associate degree in IT, Engineering, Math, Pharmacy Technician, Healthcare, or related field or equivalent work experience in a healthcare setting. Bachelor’s degree preferred
Familiarity with clinical workflows in a retail and/or clinical pharmacy
Skills
Excellent analytical and problem‑solving skills, with a keen attention to detail
Strong proficiency in Microsoft Office Suite, including Microsoft Excel
Strong communication and interpersonal skills, with the ability to work effectively in a team environment
Exceptional customer service skills for effective interaction with team members and end users
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
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IT Analyst Epic Willow Ambulatory
role at
Waco Family Medicine .
Reports To:
IT Director - Epic Applications .
Primary Duties As a Willow Ambulatory Analyst, you will leverage a deep understanding of pharmacy workflows, strong analytical skills, and knowledge of Epic to configure and maintain the Pharmacy Information System (Epic Willow) in support of the organization’s mission: “To improve the health and wellness of the underserved residents of the Heart of Texas by providing effective access to high quality comprehensive primary care and an exemplary training environment for tomorrow’s family physicians and other health care professionals.”
Obtain initial Epic Certification in primary application (Willow Ambulatory) and demonstrate ongoing proficiency and growth in system knowledge and skills
Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care
Configure Epic functionality to improve user efficiency/usability and patient safety
Work as a team to evaluate, test, and implement Epic updates and upgrades
User and provider record management
Support IT systems and support staff during new and expansion of services at WFM sites
Provide initial guidance and support to trainers and end-users during updates
Document build to facilitate cross-coverage and collaboration
Break‑Fix documentation in a ticket‑based workorder system
Other Duties
Solve day to day issues that arise within the system
Assist with other pharmacy reporting or informatics tasks as needed
Occasionally acting as back up support for non‑primary Epic applications
Occasional after hours work & support
Physical And Mental Requirements
Possess a valid Texas driver’s license and appropriate liability insurance
Maintain relevant clinical licensure and proficiency
Visual and auditory accuracy
Shift length - varies
Indoor setting
Continuous use of computer
Long periods of sitting
Frequent use of telephone and/or smart devices
Continuous repetitive grasping and manipulation of both hands
Continuous conversational communication
Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
Occasionally working in confined, noisy, dusty areas
Frequent use of personal carUnderstand/carry out simple/detailed, oral/written instructions
Memorize and retain instructions
Read and interpret detailed specifications
Mental competency
Tobacco non-user
Physical accommodations will be implemented where necessary and feasible
Education & Experience
Associate degree in IT, Engineering, Math, Pharmacy Technician, Healthcare, or related field or equivalent work experience in a healthcare setting. Bachelor’s degree preferred
Familiarity with clinical workflows in a retail and/or clinical pharmacy
Skills
Excellent analytical and problem‑solving skills, with a keen attention to detail
Strong proficiency in Microsoft Office Suite, including Microsoft Excel
Strong communication and interpersonal skills, with the ability to work effectively in a team environment
Exceptional customer service skills for effective interaction with team members and end users
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
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