GameStop
Full Time Assistant Store Manager (Store 0447)
GameStop, Aurora, Colorado, United States, 80012
Overview
Full Time Assistant Store Manager (Store 0447) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 0447) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift solo. Associates should know all aspects of their jobs, including company/store policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates ensuring scheduling guidelines are followed and breaks/meals are accounted for; supervise staffing levels to maintain optimal guest service. Approve payroll, enter paid time off, make time edits, and verify pay for all time worked. Ensure all store areas, including restrooms, are clean, organized, and merchandised per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products to ensure representation and organization on the sales floor. Count, balance, and reconcile daily totals in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies/shortages and record discrepancies; conduct inventories and communicate findings to the Store Manager / District Manager. Process defectives/recalls and stock pulls accurately; ensure proper labeling and packing lists. Maintain awareness of associate and guest safety; address hazardous situations promptly and report injuries per guidelines. Assist in maintaining store records/files; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and the Code of Standards, Ethics & Conduct; follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Strong verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and manage multiple tasks. Work independently and in a team; meet performance expectations including attendance and safety. Operate POS system; basic mathematics and alphabetical skills. Complete required paperwork; follow instructions; execute financial tasks per policy. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; able to work alone; physical ability to stand/move for extended periods and lift up to 30 lbs. Onboarding knowledge of military ranks/insignia where applicable. Job descriptions are subject to change at any time; GameStop provides equal employment opportunities and reasonable accommodations as required by law. Pay $17.56 - $21.56 Job metadata
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
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Full Time Assistant Store Manager (Store 0447) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 0447) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift solo. Associates should know all aspects of their jobs, including company/store policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates ensuring scheduling guidelines are followed and breaks/meals are accounted for; supervise staffing levels to maintain optimal guest service. Approve payroll, enter paid time off, make time edits, and verify pay for all time worked. Ensure all store areas, including restrooms, are clean, organized, and merchandised per company guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention practices; communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products to ensure representation and organization on the sales floor. Count, balance, and reconcile daily totals in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies/shortages and record discrepancies; conduct inventories and communicate findings to the Store Manager / District Manager. Process defectives/recalls and stock pulls accurately; ensure proper labeling and packing lists. Maintain awareness of associate and guest safety; address hazardous situations promptly and report injuries per guidelines. Assist in maintaining store records/files; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and the Code of Standards, Ethics & Conduct; follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Strong verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and manage multiple tasks. Work independently and in a team; meet performance expectations including attendance and safety. Operate POS system; basic mathematics and alphabetical skills. Complete required paperwork; follow instructions; execute financial tasks per policy. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; able to work alone; physical ability to stand/move for extended periods and lift up to 30 lbs. Onboarding knowledge of military ranks/insignia where applicable. Job descriptions are subject to change at any time; GameStop provides equal employment opportunities and reasonable accommodations as required by law. Pay $17.56 - $21.56 Job metadata
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
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