Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
CASH WRAP: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in Coach policy; create a lasting impression by genuinely thanking the customer and providing a reason to return; represent Coach brand appropriately. STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verify store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and on the sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; maintain housekeeping standards. Competencies
Drive for Results:
Can be counted on to exceed goals successfully; consistently a top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for product and service improvements; builds trust and respect. Creativity:
Generate new and unique ideas; makes connections among unrelated notions; seen as original and value-added in brainstorming settings. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations. Learning on The Fly:
Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Pursues tasks with energy and determination; finishes what is started even with setbacks. Dealing with Ambiguity:
Copes with change; acts without the total picture; handles risk and uncertainty. Qualifications
Experience:
1-3 years of retail experience (cashier/stock/sales), preferably in a luxury retail service environment; knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop usage, Mobile POS, Internet), use of walkie talkies, ability to read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; capable of climbing, bending, and kneeling; frequently lift/carry up to 25 pounds and, at times, lift/carry up to 50 pounds for shipments/transfers. Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexible schedules (nights, weekends, holidays, high retail traffic days). Policies and Benefits
Coach is an equal opportunity and affirmative action employer and hires based on qualifications related to the position without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. General Description of All Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan and paid time off for wellness needs and vacations. For additional information about benefits, refer to the U.S. Store Compensation & Benefits resource. General Description of Other Compensation: Discounts on certain products and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
CASH WRAP: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in Coach policy; create a lasting impression by genuinely thanking the customer and providing a reason to return; represent Coach brand appropriately. STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verify store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and on the sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; maintain housekeeping standards. Competencies
Drive for Results:
Can be counted on to exceed goals successfully; consistently a top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for product and service improvements; builds trust and respect. Creativity:
Generate new and unique ideas; makes connections among unrelated notions; seen as original and value-added in brainstorming settings. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations. Learning on The Fly:
Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement; experiments to find solutions. Perseverance:
Pursues tasks with energy and determination; finishes what is started even with setbacks. Dealing with Ambiguity:
Copes with change; acts without the total picture; handles risk and uncertainty. Qualifications
Experience:
1-3 years of retail experience (cashier/stock/sales), preferably in a luxury retail service environment; knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop usage, Mobile POS, Internet), use of walkie talkies, ability to read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; capable of climbing, bending, and kneeling; frequently lift/carry up to 25 pounds and, at times, lift/carry up to 50 pounds for shipments/transfers. Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexible schedules (nights, weekends, holidays, high retail traffic days). Policies and Benefits
Coach is an equal opportunity and affirmative action employer and hires based on qualifications related to the position without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. General Description of All Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan and paid time off for wellness needs and vacations. For additional information about benefits, refer to the U.S. Store Compensation & Benefits resource. General Description of Other Compensation: Discounts on certain products and incentive compensation.
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